Ocean Import Agent - Manchester, United Kingdom - Expeditors

Description

• Ensure smooth and timely freight process flow

• Ensure accurate and timely data entry into our operational system

• Track and Trace Ocean Import Files

• Use Global Ocean Import Wokflow Monitor on a daily basis

• Ensure documents are timely sent to customer or broker for customs purposes.

• Ensure accurate and timely client and vendors billing.

• Interact with our customers in arranging their international shipments, meeting customer service standards.

• Contribute to maintain good relationships with suppliers (Shipping lines, trucking companies and others involved).

• Meet compliance at all times to regulations internal and external in accordance with government regulations.

• Understand department process flow, and looking for best practices to improve operational efficiency and productivity

• Ensure all customers standard operating procedures in place and updated in customer SOP.

• Meet KPI standards in accordance with the Company's procedures

• Overseas communications, timely responses to emails and requests (internal and external)

• Escalation of problems to Management when necessary

• Promote compliance in diligently following all company policies and regulations and performing the task at hand with oustanding integrity and pride.

Knowledge:

• Understanding of ocean documentation process a plus

• Hazardous Materials certification (preferred)

• Understanding of Expeditors systems and procedures

Skills:

• Effective interpersonal skills, including proven abilities to listen, comprehend, effectively communicate and concisely obtain positive results

• Proactive and strong organizational skills

• Good computer skills (Microsoft Office)

• Fluent in English

Previous experience in a similar role desirable

• 23 Days holiday
• Private Medical Insurance
• Dental and Optical cover
• Employee Stock Purchase Plan
• Training and Personnel Development Program
• EAP

All your information will be kept confidential according to GDPR guidelines.

Applicants must be eligible to work within the UK.