Customer Service Advisor 5421 - Coleshill, United Kingdom - TMR Group

TMR Group

Verified Company

Coleshill, United Kingdom

1 week ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Customer Account Executive

Coleshill

Up to £23, % Bonus

The Company
This is an SME that has a 5-star rating and supplies into 100 countries with over 6000 customers.

Why Would I Want to Work Here?

A business that is investing heavily in training and development of its staff and provide internal communications, so you are always aware of what is going on within the business.

The role comes with free parking, quarterly and annual company bonuses, free tea and coffee, 25 days holiday plus BH's and full training is provided.

Working hours are 8:00 am - 4:30 pm or 9:00 am - 5:30 pm on a rota basis with agreed work from home after 6 months of training.

The Role of Customer Account Exec
As an Account Manager you create long-term, trusting relationships with customers.

The Customer Account Manager's role is to oversee a portfolio of customers, ensure all customers receive an experience that is second to none.

The scope of the role

Manage the daytoday customer experience for a portfolio of customers ensuring agreed service standards are provided and coordinating corrective action as required
Manage customer orders, prepare and proactively follow up on quotations
Ensure contractually agreed service standards are provided to individual customers and, where necessary, liaise with the operations and other functional areas to ensure any issues are resolved in a timely manner to the customer's satisfaction.
Provide administrative support to contracts outside the defined portfolio base, as required
Effectively utilise the relevant software to maintain accurate and up to date records and provide related reports as required.

Experience Required

International languages required and proficient in English, writing and speaking
Good understanding and interest in E-Commerce and using online tools and software
Solid experience with order processing through Software, CRM software and Office 365

Initial interviews will be held by Teams or Zoom and there will be 2 stages.

Job ID:5421

Job Types:
Full-time, Permanent

Salary:
Up to £23,700.00 per year

Schedule: