Logistics Account Manager - Stockton-on-Tees, United Kingdom - Grafton Recruitment

Grafton Recruitment
Grafton Recruitment
Verified Company
Stockton-on-Tees, United Kingdom

4 weeks ago

Tom O´Connor

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Tom O´Connor

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Description

Logistics Account Manager
Office based role


Location:
Stockton


Salary:
£22k-£28k


Hours:
Mon-Fri


Grafton Recruitment are working on behalf of a global leading company who are looking for a Logistics Account Manager to work in their Stockton office.


The role:


  • Responsible for the accurate processing of customer orders in transfusion and corresponding systems.
  • Ensuring accurate execution of SHEQ policy in own work
  • Responsible for the operational contacts with the customer.
  • Building relationships, understanding the customers' needs and requirements, translating for the business use, and providing sustainable logistics solutions to assist in the customer's supply chain.
  • Maintaining high levels of communications across the internal teams to ensure customers' requirements are met.
  • Optimises the logistics services provided in terms of efficient and effectiveness.
  • Informing customers and recharging any additional charges.
  • Providing customers with order updates and relevant documentation.
  • Obtaining and coordinating the documentation necessary for import, export, and transit movements in line with Brexit clearance processes.
  • Responsible for achieving and maintaining KPI's set out by the Account Management Co-Ordinator.
  • Ontime and infull invoicing of all charges to the customer
  • Records in the system the performance of orders in line with the ECTA standards (European Chemical Transportation Association).
  • Monitors the gross/operational margins on customer accounts to suggest and implement improvement suggestions

You will need:


  • A minimum of two years customer service experience in an officebased environment, ideally in logistics, grade C/4 in GCSE Maths and English or relevant degree
  • Desirable
  • Experience of working in a people/customer facing role
  • Excellent attention to detail and very highquality standards, the ability to work well under pressure, and able to adapt quickly to market
  • Willingness to undertake training and development activities
  • Ability to learn quickly and retain information
  • Strong planning, organisational and administrative skills
  • A team player who is adaptable, solutions focused and able to work on your own initiative
  • Able to communicate clearly and effectively
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