- Serves as a senior member of the team for the day-to-day operations of a small- to medium-sized client processing support team, providing work direction and technical assistance on complex matters.
- Serves as the primary point of contact for clients and assists in communicating needs and issues internally with operating areas and externally with clients.
- Participates in processing update to client accounts and company records to ensure they are managed correctly and in a timely manner.
- Provides support to business and technology managers. Handles complex client inquiries and requests.
- Identifies, investigates and resolves escalated and/or complex problems in client accounts or company records. Works closely with technology and systems teams to ensure the system is efficient and incorporates any necessary risk mitigations.
- May be responsible for allocating and checking work of other team members.
- May be responsible for specific supervisory review and approval actions.
- May be responsible for team growth and professional development.
- Supports the achievement of team objectives
- High school/secondary school or the equivalent combination of education and experience is required. Bachelor's degree preferred.
- We're looking for process orientated, keen individuals who enjoy solving complex problems, performing reconciliations and looking for ways to make processes better. As well as advancing technical knowledge, we will also help grow specific derivative and collateral product knowledge.
- Sufficent work experience.
- Experience in reconciliations, trade processing, settlements and cash processing are all skills transferrable to this role. Limited derivative knowledge is not a barrier to entry as on the job product training will be available
- Fortune World's Most Admired Companies & Top 20 for Diversity and Inclusion
- Bloomberg's Gender Equality Index (GEI)
- Human Rights Campaign Foundation, 100% score Corporate Equality Index
- Best Places to Work for Disability Inclusion , Disability: IN - 100% score
- 100 Best Workplaces for Innovators, Fast Company
- CDP's Climate Change 'A List'
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Associate, Client Processing Representative II - Manchester, United Kingdom - BNY MELLON
Description
Associate, Client Processing RepresentativeBring your ideas. Make history.
BNY Mellon offers an exciting array of future-forward careers at the intersection of business, finance, and technology. We are one of the world's top asset management and banking firms that manages trillions of dollars in assets, custody and/or administration. Known as the "bank of banks" - 97% of the world's top banks work with us as we lead and serve our customers into the new era of digital.
With over 238 years of rich history and industry firsts, BNY Mellon has been built upon our proven ability to evolve, lead, and drive new ideas at every turn. Today, we're approximately 50,000 employees across 35 countries with a culture that empowers you to grow, take risks, experiment and be yourself. This is what #LifeAtBNYMellon is all about.
We're seeking a future team member for the role of Associate, Client Processing Representative II to join our Investment Operations team. This role is located in Manchester, United Kingdom - HYBRID (3 days per week in office).
In this role, you'll make an impact in the following ways:
BNY Mellon offers highly competitive compensation, benefits, and wellbeing programs rooted in a strong culture of excellence and our pay-for-performance philosophy. We provide access to flexible global resources and tools for your life's journey. Focus on your health, foster your personal resilience, and reach your financial goals as a valued member of our team, along with generous paid leaves that can support you and your family through moments that matter. BNY Mellon is an Equal Employment Opportunity/Affirmative Action Employer - Underrepresented racial and ethnic groups/Females/Individuals with Disabilities/Protected Veterans.
