Technical Support Specialist - Birmingham, United Kingdom - Bolt Staffing Solutions
Description
Our client is a successful, established company within the coffee industry with plans to further grow the business over the next few years.
Due to the growth, they are seeking a Techincal Support Specialist to join their expanding operations.Overview of Role
Management of the provision of technical solutions, installation assistance and field support to nominated accounts within a defined geographical region within UK and Ireland.
Key Responsibilities
- Provide on site technical support to our client base offering positive solutions to technical issues within a given time scale.
- Maximise assistance given to our clients by prioritising visits correctly (coordinating diaries with the Head of Field Services) and completing/distributing all relevant visit reports.
- Maintain good customer relations by presenting a professional, efficient and helpful service.
- Assist in the preparation and presentation of technical training courses and exhibitions when
- Provide onsite training for engineers and operators as directed by the Technical Training Manager.
- Assist in the manning of the Technical Help Desk when directed by the line manager.
- Provide cover for absence of other Technical Support Specialists as directed by the line manager.
Required Experience/Qualifications/Skills
- Knowledge of electro/mechanical coffee or vending equipment
- Fault Finding & Correction of coffee or vending equipment
- Excel & Powerpoint
- Worked with a help desk system
- Worked with technical database
Benefits
- Basic Salary £3032k (Depending on experience)
- Company Car
- Travel expenses
- Full company training
- Hybrid working
- Opportunites for further progression
- Generous pension plan
- Mon-Fri Schedule
Job Types:
Full-time, Permanent
Salary:
Up to £32,000.00 per year
Benefits:
- Company car
- Company events
- Company pension
- Free or subsidised travel
- Work from home
Schedule:
- Day shift
- Monday to Friday
- No weekends
Supplemental pay types:
- Performance bonus
Licence/Certification:
- Full UK Driving Licence (required)
Work authorisation:
- United Kingdom (required)
Willingness to travel:
- 75% (required)
Work Location:
On the road
Reference ID:
IND-BS
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