- Supports the Sales process by providing preliminary information to contacts/leads with current customers
- Contacts current customers and promotes CSA testing services including, but not limited to, certification and SI/FE, and engages in facilitating the appropriate internal contact when other services are needed
- Researches customer accounts, identifies opportunities for growth & generating leads and demand Concern for Safety
- Provides information and input into the Commercial Unit to assist with the establishment of new opportunities and areas of focus for CSA Group TIC services Working Well with Others
- Works closely with Sales team to supports and promotes continued growth of new business.
- Works closely with customers to provide customer care on inquires, quote and services with an assigned area.
- Works in conjunction with the Marketing team to provide administrative and coordination support for events, including pre-work, scheduling, mailings, marketing materials, and customer contacts
- Prepares quotes for clients, using applicable questionnaires & worksheets
- Sends proposals to clients & conducts follow-up calls to provide further information, answers questions and documents these activities for further follow-up, including Notices and FIR Findings where applicable
- Maintains input of new/existing client information into Centra
- Assists and supports SAMs in their annual goals to increase bookings
- Regularly follows up on open quotations and sales opportunities
- Post-secondary education required
- 2-4 years of Sales or Marketing experience
- Understanding of Salesforce and Workday a plus
- Knowledge of the safety certification industry
- Computer proficiency in Word, Excel, PowerPoint, (Microsoft Outlook or an equivalent CRM application) and database applications
- Excellent verbal and written English communication skills
- Excellent phone and customer service skills
- Detail oriented and able to handle multiple tasks
Spécialiste du service à la clientèle, soins de santé - Irvine, United Kingdom - CSA Group
Description
Statut d'emploi:
PermanentType d'heures:
À temps plein Nous avons besoin de vous pour former une équipe de calibre mondial
Les activités du Groupe CSA reposent sur l'atteinte d'un idéal : rendre le monde meilleur, plus sûr et plus durable.Cet ideal est au coeur de notre mission depuis 1919, année où nous avons élaboré notre première norme d'ingénierie sur les ponts ferroviaires. Aujourd'hui, près de 100 ans plus tard, le Groupe CSA compte plus de 3 500 normes, codes et produits connexes.
Le Groupe CSA, dont le siège social se trouve au Canada, est présent à l'échelle mondiale : il possède plus de 30 laboratoires et bureaux en Europe, en Asie et en Amérique du Nord. Il propose des services de mise à l'essai, d'inspection et de certification d'une vaste gamme de produits — des articles de maison aux technologies de pointe — pour veiller à ce qu'ils répondent à des exigences strictes en matière de sécurité, de performance et d'impact sur l'environnement.
Nos employés sont fiers que leur travail ait une incidence positive sur la vie des gens. Nous avons besoin de personnes comme vous pour poursuivre notre mission en ce sens.
Résumé du travail:
The Customer Care Specialist (CCS) promotes continued growth and superior customer service for new business and current customers within an assigned territory. Serves as an internal sales and customer contact for initial inquiries, quotes and service within an assigned area and to provide support. Follows-up on sales and marketing opportunities via e-mail and phone communications. Supports and promotes continued growth of new business for CSA Group TIC services.
Responsibilities:
Education and Experience:
Skills: