Client Service Engagement Manager - Milton Keynes, Buckinghamshire, United Kingdom - Opem Systems Limited

Description

Job Title:
Client Services Manager

We are a bespoke electronic security provider working predominantly in central London and are looking for a dynamic and commercially strong operator with an entrepreneurial spirit.

As a Client Services Manager, you will be responsible for overseeing and managing all aspects of client relationships, ensuring satisfaction, retention, and growth.

Client Relationship Management:

Service & Help desk:

Working with our Client Service Co-ordinator, you will be managing our ticketing system on the relevant CRM, ensuring all client tickets are acknowledged within SLA and engineers are co-ordinated to attend where necessary.

Performance of handovers to and from our control room in the morning and afternoons.
Opem external & internal stakeholder management:

Management and overseeing of a well-established control room that monitors all our client security systems.

Managing all our 3rd party contractors where required including a guarding contract that we manage for one of our largest clients.

Working with the Managing Director on several of our client accounts and attending meetings and taking minutes where required.

Communicate proactively with clients to provide updates on projects, address concerns, and gather feedback.
Prepare and deliver regular reports and presentations to clients on project status, performance metrics, and strategic recommendations.
Collaborate with sales and marketing teams to generate leads and acquire new clients.
Proven experience in client services, account management, or a related role.
Strong project management skills, with the ability to multitask and prioritize.
Analytical mindset with the ability to interpret data and make strategic recommendations.
Proficiency in CRM software and Microsoft Office Suite.
Exceptional customer service skills.
Leadership qualities with the ability to inspire and motivate team members.

The role of a Client Services Manager is pivotal in maintaining positive client relationships, driving client satisfaction, and contributing to the overall success and growth of the company.