Student Services Assistant - Torquay, United Kingdom - Kaplan International

Kaplan International

Verified Company

Torquay, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

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Description

Kaplan International Languages - Mission Statement and Core Values
Kaplan helps individuals achieve their educational and career goals. We build futures one success story at a time.

Our core values of Integrity, Knowledge, Results, Support and Opportunity define our company culture and provide the framework for what we deliver to our customers and employees each day.

We succeed when our students succeed. All Kaplan divisions, including Kaplan International Languages, share the same Mission and Values as our parent company, Kaplan, Inc.

Location:

The post is based in one location (as specified by advert or as per your contract) but may require occasional attendance at other sites within the UK or Ireland and online.

Reports:
This position reports to the Student Services Manager.

Objective:

The Student Services Assistant works alongside the Student Services Manager on general customer services, student finance and day-to-day student administration and to ensure the best option is available for students staying in our accommodation alongside monitoring the wellbeing of all our students.

They ensure all students have the best Kaplan Experience through top quality customer service and by making the welfare and safeguarding of students a priority.

**Duties
Customer Service

To be the first point of contact for the student for all enquiries and to liaise with the appropriate departments
To provide exceptional customer service to both internal and external customers at all times
To ensure the smooth running of the reception desk services of the school and to ensure the reception area is kept tidy and well presented
To take part in the induction of new students, ensuring the induction is delivered with the customer journey in mind
To ensure all visitors and students are given a warm welcome and receive a positive impression of the school
To organise refreshments for visitors to the school
To be helpful and courteous to students and their representatives

Administrative

To assist the Student Services Manager with all daytoday student administration, including among others the preparation of welcome leavers' packs, registration forms, ID cards, student letters
To assist the Student Services Manager with placing students into suitable accommodation and confirming such placements to students, agents and homestay/residence providers
To assist the Student Services Manager with the weekly homestay provider payment run
To ensure students arrival into the UK/IRE runs smoothly to assist in organising the taxi transfers services and all other services provided by the school e.g. coach transfers, etc.; to meet regularly with suppliers and ensure quality levels are being met
To keep records of students' private accommodation addresses and ensure this information is kept up to date and in line with GDPR
To agree dates for IELTS exams with students and book the exam
To ensure post and deliveries are sorted efficiently
To manage the visitor check in out system

Sales Marketing

To develop a good knowledge of KI Languages courses and services in order to deal effectively with daytoday queries from existing and prospective customers
To proactively sell courses, upgrades, extensions and any other available products to existing and potential students
To promote extracurricular activities and events, and assist students with booking these where relevant

Compliance

To assist the Student Services Manager with ensuring compliance with all UKVI (GNIB in Ireland) regulations including checking and filing all student visa and passports and maintaining uptodate student contact details on the student database
To ensure that all students' attendance is in accordance with KI Languages and UKVI(GNIB in Ireland) requirements, that students are aware of those regulations and that records are kept
To be familiar with all British Council/Education Scotland/ACELS inspection criteria relevant to the department
To have a good working knowledge and understanding of procedural documents and KI Languages policies relevant to the role
All employees of Kaplan International Languages have a responsibility for data protection. They are obliged to undertake training and have a duty to adhere to our Data Protection policies

Accommodation

To assist the Student Services Manager with seeking out new accommodation and to plan ahead for anticipated numbers and requirements
To investigate and explore accommodation alternatives and to work closely with the Student Services Manager in the development of the accommodation service
To assist the Student Services Manager with regular accommodation inspections
To have a good working knowledge of the Accommodation and Welfare department's weekly task list

Welfare

To assist the Student Services Manager in their responsibilities regarding welfare, including the safeguarding of under 18s and the Prevent duty (UK)
To take part in the 24hour