Digital Services Technical Support Officer - Eastbourne, United Kingdom - Gardners Books

Gardners Books

Verified Company

Eastbourne, United Kingdom

3 days ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Location:

Eastbourne, United Kingdom

Salary:

- £ to £ per annum

Posted:

Today at 10:26 AM

Position:

Full time

Based in Eastbourne, an exciting opportunity has been created to play a key role in our dynamic and expanding company, assisting in the day-to-day responsibility for our digital and data processes.

Reporting to the Digital & I.T.

Services Manager, the Digital Services department is a small team responsible for the day-to-day management, operations and support of our eBook and eAudio content and services to publishers and customers around the globe.

As a new member to this growing team, you will be providing first and second line technical support for our digital products, technical services, and data feeds, to trade customers, publishers, consumers, and other departments.

This includes managing the systems and processes that validate and import new digital content, and liaison with the 8500 publishers who do supply us.

You will also be monitoring and maintaining our digital catalogue and database, ensuring that new and updated content is available for sale in a timely manner.

Our digital content sales continue to increase, and to ensure continued growth supporting our sales team in maintaining customer relationships is pivotal.

This position would also be suitable for homeworking, with a periodic visits to the offices in Eastbourne.

Essential Skills

Excellent communication and negotiating skills.
A background in I.T. support
Some experience with eBooks, Audio Books, and other digital media products
Familiarity with current mobile devices
Experience with xml, csv, and other data file types.
Scheduling and project management experience.
Enthusiasm and demonstrate a willingness to learn new skills.

Desired Skills

About Company

Gardners is one of the world's largest wholesalers of English language books, eBooks and Gift lines.

Based primarily from our Eastbourne premises, we are proud to be a family-run business with our staff at the very heart of what we do.

Our departments and teams' combined effort ensures we offer a first-class service to our global customer base, combined with a fast delivery service.

At Gardners, we recognise that our people are our strength, and the diverse talents they bring to our collaborative workforce are directly linked to our success.

We are an equal opportunities employer and place a high value on diversity and inclusion across all departments.