- Provide front line technical support to the Workshop Technicians to support the required quality and delivery standards by solving technical and production issues.
- Liaising with OEMs and other technical authorities (internal and external) to investigate and develop cost effective repair schemes for aircraft components.
- Prepares and authorise workshop stage sheets and manufacturing sheets to the approved technical standards.
- Identify, specify, procure and introduce into use all special tools and relevant test equipment necessary to carry out production work and, where necessary, compile appropriate test and calibration procedures.
- Champion high quality standards, monitor trends, and coordinate continuous improvement in order to define and implement permanent solutions.
- Support incident and accident management iaw company procedures.
- Engage with and manage internal and external key stakeholders and customer relationships.
- Capture and analyse technical data, ensuring performance targets are achieved against operational measures.
- Support the development of a high-performance team and culture, in line with the company Hallmarks.
- Excellent analytical and problem-solving skills
- Confident in influencing and communicating with customers, both internal and external
- Good financial acumen, commercial skills and awareness
- Ability to plan workload, meeting deadlines whilst maintaining standards
- Customer focused
- Good prioritisation, planning and organisational skills
- Strong written and verbal communication skills
- Innovative, flexible and adaptable
- Strong interpersonal skills
• Computer & IT literate - Technical Decision Making
- HNC/HND or equivalent in an Aerospace Engineering subject (Essential)
- Recognised Aircraft Engineering Apprenticeship or equivalent industry experience
• Ability to hold BX Stamp to conduct Competency Assessments (Essential) - Good knowledge of Airworthiness Requirements with a good understanding of those requirements relating to component documentation (Essential)
- Good knowledge of maintenance programmes, component reliability and condition monitoring tools & processes (Essential)
- Good knowledge of company processes and procedures (Essential)
- Sound knowledge of EASA Part M, Part 145 & Part 21 (Essential)
- Supplier management experience (desirable)
Technical Support Engineer - Longford, United Kingdom - British Airways
Description
Technical Support Engineer - WorkshopsLet your originality soar
As the nation's flag carrier, we take great pride in connecting Britain with the world and the world with Britain.
It's something we've been doing for over 100 years, ever since we launched the world's first international scheduled air service between London and Paris.
Since then, British Airways has gone on to deliver game-changing achievements. First we broke the record for the fastest transatlantic flight with Concorde. Then we became the very first airline to introduce fully lie-flat seats on board.
It was our exceptional engineering teams that brought these pioneering and original ideas to life.
This is your chance to join one of the most diverse and innovative departments at British Airways, at a time when we're re-imagining the way we fly the skies.
The role:
Technical Support Engineer - Workshops
Fleet Support Facility is a dynamic operational facility, providing specialist Workshop Engineering Support to the BA Operation and 3rd Party Customers. Your role would be to act as the focal point of contact for the team, coordinate and manage technical solutions, utilising your own Part 21G Engineering approvals, while also working with OEMs, such as Boeing and/or Airbus, to obtain and define technical solutions outside of normal workscope/maintenance data.
You will work with both the management and production team to ensure day-to-day compliance activities are up to date and supporting workshop activities to ensure the team remain Compliant to perform their duties within scope of approvals/authorisations. You need to be an experienced and confident engineer, a flexible team player, able to multitask, lead by example and possess excellent Leadership qualities, to enable you to technically lead and influence an established experienced team within the section.
This is an exciting time for Aircraft Workshop Services, which is undergoing massive changes as we head into a new era of Maintenance activities utilising new technologies along with traditional proven methodologies. If you are interested in being part of the team, leading, developing and implementing significant change to our business, this could be the job role for you.
What you'll do:
What you'll bring to British Airways:
Your experience:
What we offer:
As an airline, we never want to stand still. The same goes for our people.
We're committed to upskilling our engineers and providing professional development training so you can progress in your area of expertise. That way, you'll attain the highest levels of professional achievement as we continue to invest in new technology, equipment, and aircraft.
Training modules are offered through self-study courses, or structured learning programmes, and delivered at our state-of-the-art Learning Academy at London Heathrow.
When you work in an engineering role at British Airways, you'll be joining a high-performance culture. It's a time-pressured environment too, but the challenges here are exciting and diverse, and you'll be part of projects you won't find anywhere else. That's what keeps our exceptional colleagues inspired to do their best work. We also offer fantastic rewards, including great staff travel benefits.
Inclusion & Diversity
At British Airways we all have a part to play in creating an inclusive place to work. Diverse representation among our people is really important to us and we recognise that all our colleagues are uniquely different and bring their own originality, creativity and identity to work.
Inclusion and diversity is a key driver of innovation and we're committed to creating a culture where everyone feels that they can be themselves. We're looking for people from all backgrounds and cultures to join us and be a part of our journey to become a Better BA as we continue to connect Britain with the world and the world with Britain.