Apprentice Bureau Administrator - Preston, Lancashire, United Kingdom - Equals One

Description

Admin Apprentice

Clearview Home Improvements are a leading home improvement company supplying Conservatories, Orangeries, Double Glazing Windows and UPVC doors in Cheshire, Lancashire, Staffordshire, Merseyside, and Greater Manchester.

We have an Apprenticeship Opportunity to work within our busy office, providing admin support to our Contracts, Building and Installation teams.

You will develop admin and customer service skills and will work towards achieving either a level 2 or level 3 business administration qualifications.

Enter customer contact data onto the business document control system and administer cancellations and on hold data.
Deposit payment confirmation to contracts being processed through the building surveyors.
Obtain finance approval confirmation prior to contracts being processed to building surveyors.
Administer variations to customers finance applications as and when contract variations arise.
Assist with building control queries and gather the relevant information.
Assist with planning submissions and planning fee payment on required projects.
Support with SAP calculations and submit for designated projects.
Support with the process of structural calculation application requests for the relevant projects.

Liaise with builders to collate photo evidence and checklists for new build living spaces and ensure these are filed digitally.

To deal with trade personnel, both employed trade and sub-contractor trade queries and to develop excellent working relationships with external and internal stakeholders including customers and subcontractors.

To respond to email and telephone communication in a timely and efficient manner and to provide regular communication with customers to ensure they are provided with high quality service.

To be responsible for the escalation of complex customer service/installation queries to the Project Manager.
To be responsible for accepting contracts from Surveyors, including post survey briefings.
The ability to develop skills and knowledge in a commercial admin role within the home improvement industry.
Excellent IT Literacy (Excel/Outlook/Word), working at an intermediate to a high standard is essential.
A willingness to undertake further training with the ability to implement learning into your daily work.
Please apply for this Admin Apprentice role with your CV and covering letter.