- Installation, qualification, validation, calibration, maintenance, and repair of Waters systems, including HPLC, UPLC, and Mass Spectrometry.
- Analysing and reviewing system and scientific data to pinpoint issues and recommend necessary repair, replacement, or corrective actions.
- Collaborating with cross-functional teams to expedite repairs and ensure utmost customer satisfaction.
- Managing customer expectations through clear communication on work progress and providing follow-up plans when needed.
- Cultivating strong, trusted adviser relationships with our clients, offering tailored advice and support on Waters products and services—always on the lookout for opportunities to enhance their laboratory operations.
Field Customer Support Specialist - Scotland, United Kingdom - Waters Corporation
Description
Responsibilities
What does the Field Service Specialist role entail
To excel in this role, you'll receive comprehensive training, continuous support from a remarkable team, and access to a pathway for continuous learning and development.
Qualifications
Who are we looking for?
We value individuals interested in science, adept at problem-solving, service-oriented, and skilled in building meaningful relationships.
Your background might span laboratories, analytics, chemistry, or engineering.
Rewards
In return, we offer a highly competitive, best-in-class benefits package for our employees.
We're actively building diverse teams and welcome applications from everyone. But simply having a diverse workforce is not enough. We strive to build an inclusive environment, where everyone can contribute their best work and develop to their full potential. We celebrate our differences and recognise the importance of teams reflecting the communities they serve.
We can make reasonable adjustments to our interview process according to your needs.