Cleaner - Cheltenham, United Kingdom - Cotswold Farm Park

Cotswold Farm Park Cheltenham, United Kingdom

1 week ago

Part time

Description

Job Purpose

You work as part of the Guest Services Team to ensure that the cleanliness, presentation and condition
and of all public areas are maintained at a consistently high standard
throughout. Our teams work with enthusiasm and demonstrate excellent customer service standards, This role will predominantly be covering cleaning, but may include cover in other areas as required.

Areas of Responsibility

Indoor
area cleaning

Vacuuming
Sweeping
Mopping
Cleaning and servicing toilet and baby
change facilities
Emptying litterbins
Cleaning public areas during the day
in order that the presentation of the site is kept to a high standard

Outdoor
area cleaning

Litter picking
Emptying litterbins
Clearing car parks
Using light machinery (leaf blowers,
mulchers) where required.
Sweeping paths
Cleaning building structures from
build up of dirt and cobwebs
Changing signs

Additional
areas of responsibility

Customer focus – be able to handle
customer feedback helpfully and promptly.
Other duties as required by the Duty
Manager.
Assisting in other departments if
required and trained.
Managing stock room cleanliness.
Liaising with line manager and other
departments regarding cleaning requirements and jobs
Wear all provided Personal Protective
Equipment (PPE) as required such as gloves, goggles and overalls.
Managing stock levels for cleaning
chemicals or PPE, either by ordering or communicating with line manager/maintenance
team.
Undertake all training courses
required for job role.
Maintain in good condition all
equipment, cleaning tools and own uniform / PPE.
Participate in Farm Park 1-2-1 and
group meetings as required.
Report maintenance issues using the
fault reporting system.

Due to the rural location of Cotswold
Farm Park, your own or reliable transport is required. We are not serviced by
public transport facilities.

Job Information

Cotswold
Farm Park – Our Professional Standards

All staff are expected to lead by
example and create a positive and inspiring working environment. The standards
set by staff are reflected in all areas of the business and it is expected that
the following professional standards will be demonstrated by all staff at all
times:

Customer Focus

Be friendly, smile,
be sociable and welcoming to our customers, generating a great atmosphere.
Remain calm,
patient, helpful and polite when receiving customer feedback, good or bad.
Be enthusiastic and
helpful and go out of your way to help our customers.

Drive

Be confident and
self-motivated.
Demonstrate a
passionate commitment to the business.
Welcome and embrace
change, with a positive attitude.
Be able to work
unsupervised in a busy environment.
Be able to prioritise
duties.

Personal Integrity

Be honest, reliable,
trustworthy and respectful.
Use professional
language - no swearing, slang or over familiarisation.
Be immaculately
dressed and clean in public areas.
Maintain excellent
time-keeping and attendance.
Be professional at
all times.

Team Work

Always be a good
team player.
Build and maintain
good relationships with all team members.
Work together with
the team to ensure that the business is the best it can be.
Be willing to take
on jobs to balance the team workload.
Be able to
communicate well with people of all levels.
Be motivated to
learn and develop self.
Seek feedback and
invest time in personal development.
Support, encourage
and motivate others.

Managing Change

Welcome and embrace
change, with a positive attitude.
Understand the need
for change.
Look for
opportunity to improve areas of the business.

Gaining Commitment

Communicate clearly
to colleagues and customers.
Gain commitment of
others by using own knowledge and experience.
Act as a role model.

Analysing and Decision Making

Understand
information quickly and accurately
Resolve problems
using current guidelines and management framework.
Understand when to
work independently or when to escalate issues to your manager.

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