EUX Engineer - Harmondsworth, United Kingdom - IAG Tech

Description

Purpose of the role

• Monitor and maintain hardware and software systems on end-user devices in operational areas
• To support BA by ensuring that operational processes are backed by properly functioning end-user devices including PCs, printers, scanners, specialist devices

Accountabilities

We operate an exciting range of technologies 24-hours a day worldwide across British Airways:

Platform Responsibilities:

• Design and implement Azure cloud infrastructure via automated deployment pipelines.
• Manage security controls by ensuring security policy is front and centre of any deployments.
• Troubleshoot any issues that arise from an infrastructure perspective.
• Implement new features and improvements.
• Work closely with other members of the BA Digital tech team.
• Collaborate with stakeholders.
• Ensure that our Azure infrastructure meets the needs of our business.
• Stay up-to-date with the latest Azure features.
• Working as part of a wider team of architects and engineers to document solutions.
• Proactively address potential issues via escalation.
• Continuously learning and improvement of your skills.

Products Scope:

• Infrastructure as Code via Terraform, Ansible, Puppet, Python.
• Microsoft Server (Troubleshoot/performance methodologies).
• Linux Red Hat.
• SQL Server deployment patterns.
• Blob storage.
• High availability.
• Virtual Desktop Infrastructure - Citrix Cloud, Azure Virtual Desktop.
• Event management (best practice logging and resources).
• Event monitoring, service visualisation and AI Ops for applications and infrastructure.
• Entra iD integration from an IDM perspective.
• .Net framework.
• AI and low code (power apps).

This role may require travel and working from multiple sites/locations. Willing and able to travel to participate in meetings, workshops, and other related activities

• Educated to degree level or equivalent experience
• ITIL qualification

Skills

• Deep understanding of service value for customers and driving continuous service improvements.
• Initiates and manages change to help shape the future direction of IAG Tech and organisation.
• Demonstrates clear leadership and an ability to influence and persuade across the organisation at senior levels, leading by example and aligning stakeholder groups around a common vision.
• Collaborative, open working, resulting in recognition as a valued partner by colleagues, customers and senior stakeholders across the organisation.
• Demonstrates and applies a deep understanding of third-party supplier management principles.
• Excellent communication skills with a capacity to present, discuss and disseminate important messages to an executive audience
• Clear decision-making ability with the facility to judge complex situations and assess when to escalate issues
• Fluent written and spoken English

Experience

• Experience of leading a global 24x7 service offering
• Strong experience of delivering critical IT services in an operational environment
• Demonstrable expertise in a specific technical specialism and/or broad technical expertise.
• Experience of developing in an agile and/or DevSecOps environment is highly desirable, including unit testing, behaviour driven development, and continuous integration/continuous deployment.
• Experience of operating across multiple countries and cultures is desirable, but not essential