Service Desk Analyst - Edinburgh, United Kingdom - Cegedim

Description

Do you have a passion for technology and want to build a career in IT?

Mission

Do you have a passion for technology, great customer service skills and love providing a first class experience for the customer? Are you looking to embark or take the next step in a career in IT? Then this could be just what you're looking for - we're recruiting for an enthusiastic Service Desk Analyst to join our leading Dundee healthcare tech company, Cegedim Healthcare Solutions, with full training and career progression provided.

After the initial 2-3 weeks training in our Dundee office, this will become a hybrid role where you work 2 days in the office and the rest from home.

Could this be your next role? We are one of the UK's largest developers of Primary Care software solutions, priding ourselves not only on the quality of our products but on delivering an exceptional customer service and customer experience at every stage.

You'll be joining a technical service desk team providing IT hardware & software support to Primary care settings across Scotland. You'll deal with around 10-15 calls per day of varying degrees of complexity covering the full range of GP practice software and healthcare solutions, as well as a range of general IT issues covering both hardware and software. You'll be working to different service levels and KPI's, delivering exceptional customer service and ensuring a superb customer experience time after time.

Profile

Is this you?

You love IT and technology and are a natural problem solver. You might be the go to person for friends and family assisting with all their technical issues IT is not just a job for you - it's a passion

You've probably studied IT at school, college or University and may have a CompTIA certificate or similar. You definitely want to work in IT and are looking to progress on the career ladder with a company that will train and develop you, giving you a path into more technical roles.

You already have customer service experience, probably in a call centre or customer facing role and an inherent belief in delivering superb customer service and a great customer experience every time.

You're friendly and confident with an excellent telephone manner, keep calm under pressure and want to learn new skills

In return, you'll be offered a competitive salary, plus a great range of company benefits. There is also the opportunity to increase your earnings with weekend shifts.

Skills

Helpdesk technical support IT support service desk

Office location and useful info

We work from a office on the Dundee Technology Park, just on the outskirts of the City and with easy access to the motorway network, connecting to Aberdeen, Edinburgh and Glasgow. The Park is designed specifically for companies in the technology sector and provides a campus style environment with high quality landscaping and modern, open plan, office environments and buildings. Dundee itself has seen huge investment over the last decade, and is particularly renowned for its Science, Biomedical and technological industries Dundee has two universities — the University of Dundee and the Abertay University. In 2014 Dundee was recognised by the United Nations as the UK's first UNESCO City of Design for its diverse contributions to fields including medical research, comics and video games. Life at Cegedim Healthcare Solutions: We are passionate about technology and take great pride in producing innovative IT solutions that have a direct and positive impact on the UK health sector.We're also a friendly, professional, highly skilled, hard-working and sociable team We hold regular work and social events, online and in person, to keep our teams up to date with what's going on across our group, as well as variouscharity, sports or other interests/hobby related activities for those who wish to take part. We introduced innovation days; a day per month for every employee to invest in developing ideas and supporting new innovations – whether it's focusing on a particular project, gaining insight into a different area of the business or getting together with colleagues to brainstorm, sharing knowledge, expertise and looking at new ideas and innovations to benefit our customers, our teams and our business. If you're working in one of our offices there are various break out and/or kitchen areas - and outside/green space areas at or near to the offices - allowing you to have some time away from desk; go for a stroll, take some exercise, eat your lunch, catch up with colleagues, read, listen to music, play computer games, so you have somewhere to relax, refresh and reboot. We have a casual dress code.

Words from our recruitment team

Hello, I'm Paul - my team and I manage the Internal Recruitment function for the Cegedim businesses across the UK. I'm always happy to hear from you, whether you are applying for a specific vacancy, want to know about upcoming opportunities or just want to have a chat about working here. You can contact me at