Production Shift Manager - Sittingbourne, United Kingdom - Integrated Service Solutions Ltd

Description

Job Description

Integrated Service Solutions Ltd (ISS) is an innovative service provider operating primarily within the Fresh Produce sector in the UK. We operate independently, with the opportunity to draw on the expertise and network of the Terradace Group of which we are part.

Since inception in 2014, ISS has experienced phenomenal growth. With annual revenues in excess of £60 million, and having established a strong market position, we now employ over 1,000 people operating across three sites across Kent: a 120,000 site at Teynham the primary site for the business, a 74,000 site at Linton added in 2020 and a 130,000 sq ft site in Sittingbourne acquired in 2022.

At our core and recognised by all our stakeholders are people, quality, and service. This has enabled us to grow and develop strong relationships with our in-house teams, customers, and suppliers.

As a service provider, ISS operates within a diverse and dynamic environment and has ambitious plans for the future. To achieve our strategic objectives, we will continue to invest in technology and infrastructure, and will develop our teams to reach their full potential.

We are now looking for a Production Shift Manager to join us.

This is a night shift position.

Role Summary:

• Lead and manage all aspects of Production within the facility to deliver an effective and efficient operation against daily and shift targets and plans whilst providing a centre of excellence approach.
• In combination with the operations team support change through Continuous Improvement initiatives to increase productivity & efficiency. Deliver problem-solving action plans & projects leading to tangible increases in results.
• Ensure quality and health & safety standards are achieved and maintained. Ensure production teams are trained in accordance with Standard Operating Procedures (SOPs), Health & Safety Procedures and Product Specifications.

Main Responsibilities:

• Ensure all Health & Safety and people management issues are identified and referred or handled in line with Company policy and procedure. Ensure all issues are resolved to root cause to safeguard employees, operational areas and the Company
• Manage production teams to achieve daily output, packing efficiency and quality requirements ensuring that out-load times and volumes are always achieved
• Labour bookings; liaise with shift planning to ensure adequate labour provision to budget standard
• HR administration; RTW/Holiday Planning/TMS completion, key liaison for holiday planning and HR procedural compliance
• Provide First Aid as and when required to do so in accordance with the training provided and complete any associated paperwork including if required a full incident investigation
• Identify any training needs within your team and liaise with the training team to address these gaps.
• Ensure all operational matters are owned and resolved efficiently and in line with all legal requirements
• Maintain audit compliance every day, ensuring we maintain Green Status & achieve targeted GMP scores on internal audits, addressing any non-conformances daily and implementing any corrective actions. Work as a team to ensure understanding of external audit requirements to ensure compliance so ISS can achieve the highest level of external accreditations
• Implement 'Lean' manufacturing in the factory to improve performance, including productivity, OEE & GM
• Pro-actively promote & demonstrate Company Values. Impact team behaviour in a positive manner & increase engagement
• Ensure all required information is communicated accurately in a timely and effective manner across all areas of the business
• Foster a culture of can-do attitude whilst ensuring all day to day tasks are completed in a timely manner
• The post holder will have 'key holder' and 'duty holder' responsibilities which will involve understanding the main control systems for site, playing a key role within the site EAP team and may involve opening/closing site

This list is not exhaustive and the job holder may be required to undertake other duties commensurate with the position as required

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Qualifications and Skills:

• Preferred 5-10 years experience in industry
• Operational and Manufacturing Management experience in a fast moving customer focused business such as Produce, FMCG, Manufacturing or Food environment.
• A track record of implementing and delivering against a plan.
• Internal and external stakeholder communication.
• Demonstrable leadership experience in a multi-disciplinary customer focused environment.
• Must demonstrate an ability to motivate, coach and develop people.

Leadership

• Is visible, accessible and leads by example.
• Is able to 'do' as well as delegate.
• Able to motivate and energise the operational team, building its profile and credibility with customers and within the business, while also bringing a hard edge, ensuring standards are upheld and raising capability
• Possessing a pragmatic, grounded but mature approach, is able to win the respect of colleagues and peers through effective and often informal communication.
• Drive and determination to deliver continuous improvement and outstanding results
• Independence, resilience and confidence
• Strong verbal and written communication and presentation skills

Operational Understanding

• Ensure robust and effective processes are in place and adhered to delivering excellent customer service levels.
• Ensure equipment is safe and maintained to ensure optimum yield for the customers product whilst working within quality specifications and expectations.
• Demonstrate the ability to drive performance and operational excellence within cross functional teams.

Commercial impact

• Demonstrates the strategic and tactical capability to have an impact on the top and bottom line.
• Work in partnership with the wider management team and functional colleagues to deliver the business goals.