Technical Support Advisor - Altrincham, United Kingdom - Jobwise

Jobwise
Jobwise
Verified Company
Altrincham, United Kingdom

1 week ago

Tom O´Connor

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Tom O´Connor

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Description
**Do you have experience in a technical, customer focused role? Are you keen to work for a company that knows how to have fun and offers genuine long term development opportunities? If so please get in touch

What will you be doing as a Technical Support Advisor?
Troubleshooting reported problems managing the issue, and provide regular feedback to the customer with updates on the issue

Collaborate with internal teams to identify issue, and put a strategy in place to reach desired solution for customer

Develop an in-depth knowledge of the company's products and services

Manage a busy workload and assess priorities

Accurately record all information and dialogue with the customer on internal system

Any other ad-hoc duties as required


We would LOVE to hear from you if you have the following skills and experience:
Previous experience as a Technical Support Advisor, Helpdesk agent is highly preferred

Previous knowledge or experience from a Telecoms, IT or Technical environment is highly desirable

Experience in a customer facing role is absolutely essential

Proactive and solutions focused approach to work

Excellent communication skills, with ability to deliver the message with confidence and empathy

Be able to listen and really pinpoint what the issue is

Enjoy working as part of a team, but have the drive to work on own initiative


What will you get in return for your work as a Technical Support Advisor?

Salary:
£24000

Working Hours: 37.5 hours a week on shift rota between 8:30am - 6pm (Monday - Sunday)

Weekend shifts are remote based

Holidays: 25 days holiday + bank holidays

Opportunities for progression and personal development

Chance to join a fun, dynamic working environment
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