Partner Success Manager - Leeds, United Kingdom - KnowBe4, Inc.

Description

To learn more about our team and office culture in Leeds, England (UK), visit the following links.

The MSP Per-Client CSM is responsible for building effective relationships with partners and for maximizing the customer lifetime value within the assigned portfolio.

Forge relationships with new partners by understanding their objectives and training them to achieve desired results for their client base
Manage the steps of the onboarding process with the partner to use for the customer including but not limited to account configuration, product and best practice training, initial end-user phishing and training campaigns, and other change management activities
Coordinate with technical support for technically complex questions
Continually work with partners, including management and executive stakeholders, per prescribed engagement model to support ongoing successful adoption of KnowBe4's products and to drive additional value throughout the lifetime of the subscription term
Conduct periodic strategic engagement reviews with management and executive stakeholders to ensure alignment on customer objectives, industry trends, benchmarking, value delivered, opportunities for additional value, KnowBe4 product updates and overall level of satisfaction
Maintain impeccable administration of your accounts in the Company's CRM
Associate's Degree or equivalent work experience and education preferred
Familiarity with standard concepts, practices and procedures within the IT Security Field
Experience with Salesforce or other CRM
Experience with Microsoft Excel and Word
Experience with web Browsers (Chrome, Internet Explorer, etc.)
Prior experience as a Customer Success Manager preferred
General understanding of Channel Partners, including Resellers, Distributors, Managed Service Providers, etc.
Superior Customer Service skills
Excellent time management and organization skills
Ability to build a rapport through phone calls, email and video conferencing