Strategic Partner Operations Manager - London, United Kingdom - Stripe

Description

Stripe is a financial infrastructure platform for businesses.

Millions of companies - from the world's largest enterprises to the most ambitious startups - use Stripe to accept payments, grow their revenue, and accelerate new business opportunities.

The team is responsible for driving new partner implementations and programs and ensuring the efficiency and reliability of new and existing partners.

identifying and investigating insights and trends from our data to inform decisions for streamlining the day-to-day management of our business; and building new tools and processes to scale our team's impact.

We are looking for an operations manager to join our team and provide operational support across a number of key financial institutions.

You'll interact with partners directly and mutually drive efforts to launch new integrations and functionality, improve operations, drive incident resolution procedures, and use metrics to track and improve performance.

The role will require close coordination with product and engineering teams, as well as cross-functional stakeholders including Legal, Finance, Risk, etc., and with external partners' senior executives.

Build and own technical operations relationships with financial institution partners
Define SLAs and performance standards for our partners and drive efforts to implement and track commitments
Develop and manage end-to-end project plans for new implementations, working closely with stakeholders and partners to ensure on-time delivery
Help to define and implement metrics to measure and improve partner health
The preferred qualifications are a bonus, not a requirement.
~7+ years of technical project/program management and/or business operations experience
~ Proven ability to successfully drive medium-to-large sized technical projects with external partners and cross-functional internal stakeholders
~ The willingness to travel, when necessary

Basic to intermediate SQL or API knowledge

This role is available either in an office or a remote location (typically, 35+ miles or 56+ km from a Stripe office).

Office-assigned Stripes spend at least 50% of the time in a given month in their local office or with users.

A remote location, in most cases, is defined as being 35 miles (56 kilometers) or more from one of our offices.

While you would be welcome to come into the office for team/business meetings, on-sites, meet-ups, and events, our expectation is you would regularly work from home rather than a Stripe office.

Stripe does not cover the cost of relocating to a remote location.

For sales roles, the range provided is the role's On Target Earnings ("OTE") range, meaning that the range includes both the sales commissions/sales bonuses target and annual base salary for the role.

Specific benefits and details about what compensation is included in the salary range listed above will vary depending on the applicant's location and can be discussed in more detail during the interview process.

Benefits/additional compensation for this role may include:
equity, company bonus or sales commissions/bonuses; retirement plans;