Complaints Officer - Maidstone, United Kingdom - Barker Ross Group
Description
Job Title:
- Complaints Officer
Contract Type: - Temporary
Location: - Maidstone
- Kent
Industry: - NHS
Contact Name: - Ellie Uttley
Contact Phone:
Salary:
Date Published:
- 20Nov2023 Our NHS client based in Maidstone, Kent has an exciting opportunity for a
Complaints Officer to join their team as soon as possible
- The role is due to start as soon as possible and is currently estimated to last for 3 months, with the possibility of an extension.
- The role is full time working Monday to Friday, 37.5 hours per week with a pay rate of.
- Duties of the role will include:
- Analyse complaints, identifying issues, themes and concerns
- Review information already provided by division, ensuring that it has addressed each concern and identified learning/improvements where possible
- Identify any outstanding information required to address the complaint concerns
- Use information to draft a Trust response to the complaint
Skills required for the role:
- Attention to detail
- Strong communication (particularly written)
- Drafting experience is desirable
- Analytical skills desirable
- Adequate typing speed
- Knowledge of case management systems (Datix/InPhase)
For the purposes of the Conduct Regulations 2003, when advertising permanent vacancies we are acting as an Employment Agency, and when advertising temporary/contract vacancies we are acting as an Employment Business.
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