Branch Operations Manager - Birmingham, United Kingdom - Well Pharmacy

Description

Our Regional Operations Manager has 5 Area Operations Managers directly reporting into them and are responsible for our community pharmacies across Birmingham, Leicestershire, Staffordshire and Northamptonshire.

As Regional Operations Manager you will optimise the financial performance of the Region.

You'll recruit and grow High Performance Teams based on fair and consistent performance management through to ensuring patient safety, quality and standards are delivered across the Region.

Provide clarity & purpose to the Area Operations Managers and across the Region to deliver the business goals
Ensure all Pharmacies have robust Business Plans to deliver annual regional contribution budget
Use available data and tools to diagnose, analyse & formulate plans to drive profitable growth of Rx, services, OTC & convenience and to deliver against budgets
Deliver payroll spend & hours and all other costs are within budget
High Performance Team
Build highly capable, engaged and diverse teams through leading a performance-led culture
Actively ensure engagement with all learning & development opportunities across their Region
Foster an "own business" mentality in all of their teams whilst operating within the agreed corporate framework
Ensure completion of all mandatory training within the required timeframe to deliver competence
Patient Safety, Quality and Standards
Ensure the delivery of regulatory, professional and NHS standards
Ownership of serious patient safety incidents and complaints

Lead our 'Delivering Well' strategy through alignment of Regional Business Plans to corporate strategy
Ensure the delivery of Customer, People & Compliance measures through focus on 'Performance-on-a-Page'
Develop and maintain a comprehensive understanding of Community Pharmacy and factors influencing the market (local and national)
Ensure the delivery of business case for all investment projects
Ensure legal and operational compliance
Participate in or contribute to other projects & activities as required by the business

Significant experience of field/ multi-site management
Brand Ambassador who develops & maintains highly effective relationships with external stakeholders
Excellent networks through building relationships based on mutual trust

Whether it is to find a pharmacy that is accessible, or if it is a flexible position you are looking for, we can help find the role that is right for you.