VP Operations and Strategy - London, United Kingdom - 32Co

Description

Job Description

We're creating something that has never existed - a technology platform which helps clinicians deliver new types of treatment. Our vision is to help all clinicians deliver the latest innovations in healthcare and improve the standard of care for millions of people.

Company Highlights

• Health Technology product solving a multi-billion dollar problem
• Multi-cultural, international company
• Seed-funded by top VCs

Overview

Full-time opportunity for a motivated, strategically-minded operations leader to build the company's operational team and capabilities in a rapidly growing company. A very varied role, with projects ranging from the high-level strategic, to operational improvement. Opportunity for outsized personal and career development.

You will be building as well as managing a team in this role. You'll be ensuring the highest quality of service day to day and designing and managing strategic projects at the same time. You will be responsible for all aspects of our Operations which covers the customer's experience while they are treating their patients with us; all the way through to logistics.

TLDR: Solve interesting problems across a broad set of operational topics. Be a leader. Own operations and ensure highest quality of service to our customers.

What will you do?

Collaborate with the CEO in setting and driving our operations strategy

Lead the operational team, optimise and improve operational processes - while preparing the business for scale

Ensure effective recruiting, onboarding, professional development, performance management, and retention of the operations team

Solve operational complexity through developing and implementing technology solutions

Work closely with your counterparts in Commercial, Product, & Finance to deliver the best experience to our customers

Have a product & process-oriented mindset; and use data to drive insights to develop new processes and unluck efficiencies

Establish new and manage existing supplier relationships

Be strategic and analytical - ask business questions, help solve problems and identify the requirements for business processes scaling

3 reasons to love this role

If you want to build an international operational team giving the responsibility and freedom to execute

If you are looking to make a mark in your career and learn and grow quickly- we are on a high growth trajectory, move at a fast pace, and work autonomously with the support of startup founders and senior tech leaders who have done this before.

If you want to feel the impact of your work every day not just on patients, but also the clinicians we support (we have a 4.9* rating from our customers and we are obsessed with keeping it that way)

You should join us if

You are a self-starter who takes true ownership. And you are excited by company building.

You are results-driven/goal-oriented and comfortable setting direction BUT also happy to shift direction as facts change

You have great attention to detail, are highly analytical and can translate insights into new processes that solve problems

You are commercial too - and have an ability to see and explain the big picture and effectively parse it into smaller details

You have understanding of advanced business planning and can quickly get up to speed on compliance & regulatory topics

You are good with people - you have high EQ and can manage across different levels of the team.

You are strong with project management and delegation

Ability to diagnose problems quickly and foresee potential issues

You will need

• First and foremost have 6+ years of experience in strategy and execution in top-tier environments either in corporate or startups.
• Be recognised for being a superstar- have shown academic excellence, be an overachiever, unafraid to take on multiple and highly complex challenges and be held accountable.
• Excellent leadership and management skills, you can bring people along with you and hold them to extremely high standards.
• Strong ability to analyse operational processes and identify areas for process enhancement - you are obsessed with the detail.
• Experience of owning budgets and driving financial efficiencies within operations
• Build and maintain trusting relationships with key customers, clients, partners, and stakeholders
• Develop and monitor KPIs to drive performance and take corrective measures when necessary
• Solve problems through technology implementation and integration e.g. ERP
• Be excited by our mission → being part of a company changing healthcare
• Have appetite to work in the organised chaos and excitement of an early-stage startup
• Be a change agent within the organisation. Be determined to make a massive impact
• Appetite to work in the organised chaos and excitement of an early-stage startup. Want to own the challenge of scaling operations
• Have a track record of grit, determination and resourcefulness
• To be based in the UK and able to commute to our London office

Why join us

• Recently raised seed round from top tier VCs (HQ based in UK), to address a multi-billion dollar market opportunity
• Founded by an ex-Oxbridge doctor and BCG consultant with a track record of building the current no.1 global Haemophilia management app
• Multi-cultural, ambitious, high calibre team (commercial and founding team based in London, tech team in Asia)
• Opportunity to be the fundamental driver of Growth from the earliest stages. Realise the possibilities that come with that (personal development, autonomy, larger financial upside, creativity)

What you will get in return

Competitive Salary based on experience

Employee Equity Options

20 days annual leave (plus bank holidays)

All the team perks including stash, snacks and socials

Birthday day off, because no one should have to work on their birthday

Flexible working, split your time between home and any of our vibrant London office

This is an opportunity to contribute to building a business and platform on the ground floor and to shape future growth. So if you have relentless ambition, an entrepreneurial spirit, and supreme relationship skills, we'd to chat with you.