Junior IT Support Specialist - Manchester, United Kingdom - Cloud Imperium Games Limited

Description

We're seeking a Junior IT Support Specialist to join our team at Cloud Imperium Games, supporting our global workforce with their technical queries and challenges. As part of a collaborative environment, you'll be the frontline support for hardware, software, and app-related issues, ensuring an exceptional end-to-end employee experience through calls, emails, and chats. We use tools such as Jira, Confluence and the M365 package to manage our work and we value service excellence, teamwork and enthusiasm for cool tech.

Founded in 2012, Cloud Imperium Games creates cutting-edge videogames that defy expectations. We're currently developing Star Citizen, a record-breaking multiplayer online space sim, and Squadron 42, a cinematic single-player adventure set in the same universe. Join us as we break boundaries and make videogame history.

For more information about life at Cloud Imperium Games, check this out -

What does a Junior IT Support Specialist at CIG do?

• Manage the end-to-end employee experience via inbound calls, emails, and chats on subjects ranging from hardware, cloud, Apple, and Android-based software, and app related issues.
• Achieve productivity standards and goals while maintaining the highest levels of customer service.
• Document and communicate details of employee interactions, including inquiries, issues, and complaints as well as information on resolutions actions taken.
• Manage complex technical challenges leveraging subject matter expertise and exercising discretion and independent judgement when determining the appropriate course for resolution.
• Develop a deep knowledge of core IT equipment features and technical functionality.
• Collaborate with internal teams to surface, isolate, and document real or potential hardware defects or software bugs
• and such other duties and responsibilities assigned by Cloud Imperium Games reasonably consistent with employee's skills and experience
  
  

What do we look for in our Junior IT Support Specialist?

• You have excellent communication and interpersonal skills, adept at conveying technical information and collaborating with diverse teams.
• You are familiar with IT Service Management concepts and tools
• You possess strong troubleshooting skills, capable of resolving hardware, software, and application-related issues.
• You demonstrate outstanding customer service skills, providing end-to-end support to employees via various channels.
• You exhibit a willingness to learn and adapt, maintaining a positive attitude and a growth mindset towards acquiring new skills.

CIG Diversity Statement
CIG is a global company, staunchly committed to cultivating a culture and workplace that celebrates all backgrounds, lifestyles, and perspectives. Together, we are creating a space where authentic recognition, appreciation, and understanding of the importance of diversity is fostered by everyone. As an Equal Opportunity Employer, we strive to build a team that represents all walks of life, and we want every employee to bring all the things that make them unique to the work environment. The universe is as vast and varied as the people in it, and it's our differences that make it special.

Fraud Statement
We are aware of people receiving job offers that fraudulently allege to be from CIG. These types of fraud can be carried out through false websites, fake email addresses claiming to be from our company, or social media. We do not ask for your personal info like bank account numbers, identification numbers, etc through social media or chat-based apps, nor do we request or send money for the purchase of business equipment.

If you suspect fraud, please report it to your local authorities, as well as reaching out to us at info{@} with any information you may have.