Customer Experience - West London, United Kingdom - Chiswick Honda

Chiswick Honda

Verified Company

West London, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

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Description

Chiswick Honda

Chiswick - Marketing

Full time

Permanent

Customer Experience
BookingsAre you looking for a new role where no two days are the same?Do you have a keen interest in the automotive industry?Yes, then look no further than Chiswick Honda as they have an ideal role for youNorton Way Group has been in business since 1989 with one site and a handful of employees. We are a very different Norton Way Group todayLook at us now A multifranchise business, with 7 sites across London, Hertfordshire and Bedfordshire, with over 400 staff, and future growth already in the planning.

Chiswick Honda opened in 2001 on the original Honda UK head office site. Chiswick Honda is now the innovative Honda brand centre, based in West London.
As a company we focus on individuals, embrace their ideas and the variety that brings.

We like to think of what you can do, not what you have done
Main points of the role:

Market and actively sell group products, to ensure that targeted Sales and profits are achieved
Ensure that the telesales process operates efficiently
Update and maintain the group's CRM, in accordance with set procedures.
Contact all customers due for warranty recalls on the manufacturer databases
Maintain accurate customer records and adhere to the Data Protection Act when handling this data
Provide timely communication to customers on their credit status
Ensure any customer complaints/disputes are handled professionally and swiftly
Action Lex/1Link booking requests to the agreed procedures and time scales.
Promote sales of accessories and service packages and upsell these products wherever possible, to meet agreed targets.
Guarantee all relevant technical, product, legal and promotional information is obtained and understood

What we need from you:

Previous experience working in a call centre or sales role is preferred
CRM experience
Some knowledge of the Motor trade would be an advantage
Computer literate, including MS Office packages
Be driven to exceed set sales targets and KPI's
Exceptional interpersonal and team skills
Excellent written and verbal communication
Committed to delivering exceptional customer service
Ability to build strong and trusting relationships
You must be selfmotivated as well as able to work well with a team

Salary

OTE of £29,000 per annum, made up of basic salary and commission
Hours
40 hours per week Monday to Saturday,as per rota
Benefits
Enhanced family friendly benefits including, life assurance, enhanced maternity, paternity & adoption packages, improved Employee Assistance Programme, additional annual leave purchase scheme, Tech purchasing benefits, cycle to work scheme, staff referral bonuses, reduced rates on vehicle purchases and maintenance, along with access to our benefits portal offering 100's of savings for retail stores and hospitality venues, to name but a few