Care Navigator - Sheffield, United Kingdom - Woodhouse Health Centre

Description

Job summary

We are currently looking for two Care Navigators to join our friendly and busy Practice.

You will be the first point of contact for our patients and will provide a crucial role in providing excellent customer care service.

The Ideal candidate will be organised, efficient and have excellent and strong communication skills and to be able to work well within a team.

You must be able to communicate with all health care professionals I internally and externally.

Main duties of the job

To be the first point of contact for our patients either face to face or by telephone.

Booking appointments for all clinicians.

Processing patients prescriptions manually and electronically.

Processing of all emails and electronic letters.

Distribution of Post.

Scanning.

Filing of notes.

Allocation of blood results to GPs.

Informing patients of all results.

Processing results.

Tasks from all clinicians externally and internally.

To be enable to use the ACCURX system.

Process patient registrations and change of addresses.

|Processing consent forms and On line access.

To be able to liase with all members of the Practice Team.

Registering patients at the Practice.

Contacting patients in a polite and courteous way by telephone.

Processing emails.

Photocopying.

Opening and distribution of incoming post from the hospital and external post.

Handling samples.

To be responsible for the opening and closing of the Practice.

About us

Benefits include an excellent NHS Pension.

Good Holiday Allowance.

Very Friendly Practice.

Good support system from the GPs.

Job responsibilities

Job Description Receptionist

Job Title:

Receptionist

Responsible to:

Senior Receptionist / Practice Manager

Responsible for:

N/A

Job Purpose:

To ensure that the reception area of the Practice runs smoothly, provides a high level of service to patients, doctors, nurses and other members of the Practice team.

Duties and Responsibilities

Telephone Duties

Navigating patients to the right clinician

2.Dealing with queries from Pharmacies

out results

4.Ambulance transport bookings including emergencies

visit requests

with general enquiries and complaints

7.Contacting patients and all NHS staff

Reception Duties

Registration forms off patients and checking they are accurately filled in and checked by the Manager

and direct patients and visitors

10.Monitor reception and waiting room areas including making patients aware of late running surgeries

appointments as a care navigator and directing to right clinician on the front desk

12.Opening and dating post and distributing to the right department

outstanding queries are explained and handed over to next shift, as necessary

14.Respond to needs of doctors and nurses during surgery

15.Processing patient request for on- line services and subject access forms

16.Collect payments from patients for non-NHS services

17.Accepting samples from patients and making sure adequately labelled > Make sure the sample pots are all

Filing

Lloyd George notes as requested and file al notes away when summarised

Prescriptions

19.Processing patient prescriptions paper and online including repeat dispensing

20.Resolving prescription queries

speak to pharmacy if needed

General

responsible for the opening and closing of the premises in the morning and evening including arming and disarming the alarm system

and extract information from Practice computer system

observe health and safety guidelines

25.General housekeeping (, keeping reception and waiting areas tidy)

duties to include processing tasks, accuRx system, and allocation of blood tests to GPs bloods to GPs and processing the acute and med review list

27. Any tasks allocation by your line Manager or the Practice Manager

Prepared by: Suzanne Wheat

Reception Manager 20th March 2024

Qualifications

Essential

Desirable

Experience

Essential

Desirable

References

Essential