Senior Pensions Administrator - London, United Kingdom - Equiniti

Equiniti

Verified Company

London, United Kingdom

1 week ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

EQ is a leading international provider of shareholder, pension, remediation and credit technology. With over 5,700 employees, it supports 37 million people in 120 countries.

EQ's purpose is to care for every customer and simplify every transaction, deliveredwith less of an impact on the environment.

EQ's vision is to be the leading global share registrar, offering complementary services to its client base.

Role Summary

EQ is seeking a Senior Pensions Administrator to work within a new team responsible for delivering Bulk Purchase Annuity (BPA) services to its Clients and Customers.

You should have significant experience in the pensions industry and a strong technical pensions background, preferably in the area of Bulk Purchase Annuities.

Business Function
EQ Pensions Operations delivers an excellent service across our diverse client base.

Our Pensions Administration teams including our newly created BPA teams, are responsible for keeping accurate and compliant pension records for our clients and pension schememembers.

For the provision of all the other aspects of members' pensions, our administration function is key. Our people, our Administrator platform and its integrated mobile-friendly web tools, are key elements in delivering this.

Leading-edge responsive web toolsand contact centre facilities help members to engage with their retirement wealth as they progress along their journey to retirement.

Core Duties/Responsibilities:

Provide administration service to customers as per Service Level Agreement
Putting the member at the heart of everything we do
Providing both buy in and buy out administration services
Collating and escalating Trustee and client enquiries (oral and written)
To complete / check casework and provide feedback
Resolves customer enquiries (oral and written) based on competent working knowledge of the customer requirements [and case history]
Collating and escalating Trustee and client enquiries (oral and written)
Drafting of nonstandard correspondence in response to customer enquiries
Collates and analyses data and produces routine reports, schedules and summaries in order to update customer records, resolves customer queries
Provision of technical guidance to other team members, particularly in relation buy in and buy out administration
Identifies and implement process improvements in immediate area of work responsibility in order to improve throughput and customer service
Provide onthejob coaching to department colleagues
Attend client meetings where necessary
Carry out projects and adhoc activities as determined by Team Leader
Provide pension administration specific input into the creation of any new processes or procedures
Advising the wider BPA Operations team of any efficiencies that could be gained in the current pension administration processes
Build and maintain relationships with internal stakeholders, Trustee administrators and client stakeholders

Skills, Capabilities and Attributes

Experience of Defined Benefit Pension Schemes
Excellent attention to detail and capable of following defined processes and procedures
Superior communication skills: written and oral
Strong desire to deliver exceptional customer service
Proven track record of quality, timely delivery
Excellent ability to develop positive and productive working relationships
Good IT skills and a willingness and aptitude to learn a variety of systems
Previous experience of Bulk Purchase Annuity administration is desirable

What We Offer
Being a permanent member of the team at EQ you will be rewarded by our company benefits, these are just a few of what is on offer:

Save for your Future
Equiniti Pension Plan; Equiniti matches your pension contributions up to 10%

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All Employee Long Term Incentive Plan (LTIP)

Gives all EQ Colleagues the opportunity to benefit if the current owners successfully sell the company for a profit.

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Health and Wellbeing

Employee Assistance Programme: counselling, legal & wellbeing support for all colleagues and their households. Life assurance cover at 4x salary with the ability to purchase enhance cover.

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Employee discounts

Discounts and cashback at your favourite high street stores through our EQ Wins Platform.

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Flexible Benefits

The ability to purchase a wide variety of benefits through our flex plan; wine club, Apple gadgets, travel insurance, will writing, holiday trading and more.

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Time Off