Customer Service Officer - London, United Kingdom - Akton Recruitment Ltd

Akton Recruitment Ltd
Akton Recruitment Ltd
Verified Company
London, United Kingdom

2 weeks ago

Tom O´Connor

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Tom O´Connor

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Description
Customer Service Officer
Akton Recruitment has a open position for a Customer Service Officer

Customer Service Officer

Access Islington; contact centre and face to face service centre experience preferred. Local government experience; customer service experience.

Office based during training and until achieving service levels; then potential for hybrid working at the discretionof the team manager.

Customer Service Officer


PRIMARY JOB FUNCTION

  • To put into practice the Council's vision of a seamless local service delivery, by
providing an administrative and customer service function supporting the Contact
Centre.

  • To provide a wide range of best in class services that reflects and meets the needs of
the diverse local community and internal customers via all access channels; telephone,

  • To process payment in and payments out of Contact Islington; ensure that timescales
and performance target are achieved for both. To set up and issue Contact Islington
invoices.

  • To provide all services in a customer focused, courteous and efficient manner
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