Clinic Coordinator - Bristol, United Kingdom - University Hospitals Bristol and Weston NHS Foundation Trust

University Hospitals Bristol and Weston NHS Foundation Trust
University Hospitals Bristol and Weston NHS Foundation Trust
Verified Company
Bristol, United Kingdom

1 month ago

Tom O´Connor

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Tom O´Connor

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Description

This is an exciting opportunity for an organised and motivated individual to join our outpatient clinic coordination team within Bristol Haematology and Oncology Centre.


Within the Patient Services Team, these teams provide front line customer service to patients attending the hospital for Cancer treatment or management of blood disorders, as well as an office based function recording patient attendance and booking outpatient appointments.


The Clinic Coordination role will provide day to day management of the outpatient clinics, new patient referrals, and outpatient waiting list.

The successful applicant will be forward thinking, highly motivated and patient focussed, with demonstrable organisational and time management skills.

They will work alongside other clinic coordinators, chemotherapy booking coordinators, medical secretary's, and the clerical officers, to ensure service provision and excellent customer service.


Communication:

To support the triaging of referrals by liaising with key clinical staff

To act as a point of contact for queries from clinical and non-clinical staff

Escalate patient queries, capacity problems and general issues to the role's line manager or relevant clinical staff as appropriate

Communicate changes to clinics and appointments to patients as instructed, often at short notice


Patient Care:

To show a caring and professional approach towards patients, relatives and carers. This may require acting with resilience to deal with sometimes distressed patients and relatives in a professional and empathetic manner


Organising and Planning:

Implement the policy for patients who do not attend (DNA) their appointment

To manage and monitor all outstanding appointment requests through the Trust's Patient Administration System (PAS) and escalate any issues immediately to your manager

Ensure clinic lists are effectively utilised in discussion with the appropriate clinician and manager, and rebook any cancelled appointment slots

Attend appropriate meetings as required by the role's line manager


Service Development and Research:

Attend training courses as required to support personal development and the needs of the service

Assist in training of new members of the team


University Hospitals Bristol and Weston NHS Foundation Trust (UHBW) is one of the largest acute Trusts in the country, bringing together a combined workforce of over 13,000 staff and over 100 different clinical services across 10 different sites, serving a core population of more than 500,000 people across South West England.


For a more detailed job description, main responsibilities, and Person Specification, please refer to the job description document attached to this vacancy.

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