- Co-ordinate the availability and the provision of consultant surgeons and clinical support staff to facilitate care delivery for outpatient and operative care.
- Communicate with clinical staff and hospital operation staff to coordinate the patient journey from first referral to discharge.
- Support the process when required in relation to the investigation and clinical incidents, and complaints in accordance with policies.
- Develop and maintain effective channels of communication with colleagues, Consultant Surgeons, Nurse Practitioners, administrators, and the senior management team.
- Ensure timely, accurate and clear communication is delivered to patients in regards to their pathway of care.
- Manage the patient process from commencement to final appointment in line with patient pathways to meet diagnostic and waiting time targets.
- Thisvaried and interesting role is pivotal to support all aspects of thepatient's pathway and does include audio typing of key patient correspondence.This may include providing administration support to the nursingteam. Ideally you will be familiar with the 18 week referral totreatment period.
- You must be flexiblein your approach and have a good working knowledge of Microsoft packages.
- To manage all clinical correspondence from a range of clinical specialities and communicate with a wide variety of stakeholders.
- To co-ordinate the availability and provision of medical and practitioner staff to support patient activity.
- To co-ordinate and be accountable for the flow of patients throughout the 18 week referral to treatment period for elective care.
- To manage the administration of pre-assessment appointments, admission, discharge and the follow up process.
- To type ad-hoc clinical correspondence for TSS consultant activity.
- To safely manage patient information in line with information governance and NHS patient confidentiality.
- Co-ordinate the availability and the provision of consultant surgeons and clinical support staff to facilitate care delivery for outpatient and operative care.
- Communicate with clinical staff and hospital operation staff to coordinate the patient journey from first referral to discharge.
- Support the process when required in relation to the investigation and clinical incidents, and complaints in accordance with policies.
- Develop and maintain effective channels of communication with colleagues, Consultant Surgeons, Nurse Practitioners, administrators, and the senior management team.
- Ensure timely, accurate and clear communication is delivered to patients in regards to their pathway of care.
- Manage the patient process from commencement to final appointment in line with patient pathways to meet diagnostic and waiting time targets.
- Be able to prioritise workload without direct supervision.
- Good key board skills, a sound grasp of information technology and the ability to learn new systems
- Previous administrative experience, within the healthcare environment
- Good key board skills, a sound grasp of information technology and the ability to learn new systems
- Experience of working independently.
- Experience of working to strict deadlines
- GCSE grade A to C in English and Maths
- Qualified to NVQ level 2/3 in administration or the equivalent
- Previous administrative experience
- Good key board skills, a sound grasp of information technology and the ability to learn new systems
- Experience of working independently.
- Experience of working to strict deadlines
- Knowledge of IT packages and their application is essential.
- Previous administrative experience within the healthcare environment
Administrator - Gateshead, United Kingdom - Tyneside Surgical Services
Description
Job summary
Tyneside Surgical Services, anindependent provider of NHS care is looking for enthusiastic and motivatedindividual/s to join our busy administration team based on the Queen ElizabethHospital site at Gateshead. Applications are welcome from suitably experiencedadministrators/ medical secretaries willing to work as part of a team delivering surgical services. Thisrole is full time but we would also consider part time and job share.
The successful candidate willprovide administrative/ medical secretary support service across a range of clinical services. Thepost holder must be able to use own initiative, work under pressure, keep tostrict deadlines and have excellent organisational, interpersonal andcommunication skills. Knowledge of IT packages and their applications areessential. Previous experience of working within the healthcare environmentwould be advantageous but not necessary.
This is a fast paced environmentand attention to detail is essential.
Main duties of the job
About us
Tyneside Surgical Services is an independent provider who treats a wide range of specialities. Established in 2007, the company has continued to grow and is now developing a day-case facility within the Team valley site in Gateshead. The new facility will comprise of a theatre, a day-case unit, endoscopy, outpatient clinic facility as well as having a MRI suite with access to ultrasound scanning
Job descriptionJob responsibilities
Administrator
Organisation and IntroductionTyneside Surgical Services is an independent provider who treats a wide range of specialities. Established in 2007, the company has continued to grow and is now developing a day-case facility within the Team valley site in Gateshead. The new facility will comprise of a theatre, a day-case unit, endoscopy, outpatient clinic facility as well as having a MRI suite with access to ultrasound scanning
We are seeking a highly motivated and dynamic individual with excellent communication skills to provide administrative support services across a range of clinical services.
Job Purpose
Primary duties and areas of responsibility
Skill set required
Sound experience of implementing administrative processes with an eye for detail
Ability to learn the management of the 18 week pathways and waiting time targets
Ability to adapt to hospital processes, particularly in relation to waiting lists, theatres and outpatients
Ability to multitask and prioritise a mixed workload effectively and work in a methodical manner
Ability to be quickly competent in the use of various computer systems/applications
Capable of working alone or as part of a team and with minimal supervision
Manage and maintain professional staff relationships with all members of the multidisciplinary team.
Complete tasks against short time frames and in the required format
Experience
Knowledge of IT packages and their application is essential.
Person SpecificationQualifications
Essential
Experience
Essential
Desirable