Motor Claims Handler - Glasgow, United Kingdom - Reed Insurance

Reed Insurance

Verified Company

Glasgow, United Kingdom

21 hours ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Reed is proud to be working with a leading global insurance company, who currently has vacancies for Commercial Motor Claims Handlers.

Full-time positions are available as well as part-time.

They are an award-winning business who are renowned for their inclusiveteam culture, and will support your development and career aspirations.

You will be a valued part of the growing commercial motor claims team, offering exceptional customer service and demonstrate your drive and determination to consistently go above and beyond for customers.

Insurance experience is not essential, if you areconfident, bubbly and enjoy helping others we want to hear from you

Roles are
35 hours per week Monday to Friday, hours between 8:00am - 6:00pm (No weekends)

Salary is between
£20,000 and £26,000 depending on experience.
Plus bonus
You will be based in their
Glasgow office, though flexible and hybrid working is available.

What will you be doing?

First point of contact for motor loss claims liaising with various internal stakeholders
You will be managing a client portfolio taking ownership of claims from initial call through to conclusion, this will involve negotiation, decision making and excellent customer service
Build meaningful relationships with customers, wider claims teams and brokers
As part of the claims team you will be required to review and resolve customer claims within authorised limits ensuring that both the customer and the business are satisfied with the outcome
Take responsibility for your own productivity as well as team profitability
Be an excellent team player and actively contribute to a fun and supportive team culture
Provide supervisory support to colleagues where required

About you:

Ideally you will have insurance claims experience, though demonstrable customer service experience will be considered
Exceptional customer service skills, ensuring policyholders receive the best outcome possible
Proven experience in promptly resolving customer issues and queries with satisfactory outcome
Ability to proactively review and finalise claims within authorised limits
Experience of working within a team and managing with varying workloads and pressures
Highly organised with strong attention to detail
Team focussed and supportive of your colleagues
Excellent activelistening skills: questioning, summarising, and reflecting with empathy
Able to effectively negotiate and quickly make decisions
Strong verbal and written communication skills, with a professional telephone manner
Experience of coaching and motivating colleagues

In Return: