Remote Technical Support Engineer - London, United Kingdom - Concept Resourcing

Description

2nd Line Engineer - Cisco - CCNA - VMware - Citrix - Azure Infrastructure - Servers - Desktops
Job Title: 2nd Line IT Engineer


Location:
Central London.

Salary: 35k - 45k.


Role Summary:

As a 2nd Line IT Engineer, you will be an integral part of the IT team, serving as an escalation point for technical issues.

Your expertise will contribute to maintaining reliable systems, enhancing security, and s IT services.


Responsibilities:
Provide rapid 2nd line support for users.
Resolve networking, server, and desktop issues efficiently.
Expertly manage Cisco networking equipment.
Administer Windows servers and desktops for optimal performance.
Handle Microsoft 365 applications and Azure services.
Troubleshoot VMware, Citrix, and remote access challenges.
Stay abreast of evolving IT trends.


Qualifications and Skills:
Minimum 2 years in 2nd line IT support.
Proficiency in Cisco networking and Windows server administration.
Strong troubleshooting aptitude, especially for Windows desktop systems.

Desirable certifications:
Cisco CCNA or CCNP, Microsoft, VMware, or Citrix.
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