Senior Linux Engineer - Manchester, United Kingdom - ANS

Description

The role

A Senior Linux Engineer for our SMB Linux Support Team will play a pivotal role in providing advanced technical expertise to maintain a high level of support service, contribute to the professional growth of team members, and optimize processes for improved efficiency and customer satisfaction. Linux Engineers are responsible for working with customers through troubleshooting, monitoring and enhancing solutions, with a focus on customer experience, where all members of the team work together to maintain SLAs and KPIs.

What will I be doing?

Technical Expertise:

Leverage a strong technical background in Linux systems to guide the team in resolving complex technical issues efficiently.

Act as an escalation point for challenging problems, offering expertise, and ensuring timely solutions.

Provide client support via phone and case management.

Mentorship and Training:

Assist in training team members, fostering their professional growth and development.

Identify skill gaps and implement training programs to enhance the overall competency of the team.

Communication and Collaboration:

Facilitate effective communication, collaboration, and knowledge sharing among team members.

Documentation:

Contribute to documentation of support processes, procedures, and solutions, promoting consistency and knowledge retention.

Customer Satisfaction:

Contribute to a positive customer experience by ensuring that technical issues are resolved promptly and effectively, meeting, or exceeding service level agreements.

Continuous Improvement:

Stay informed about industry trends and emerging technologies, applying this knowledge to enhance the team's capabilities.

Proactively identify opportunities for continuous improvement in both technical and operational aspects.
What will I bring to the role?

Proven Technical Expertise:

Demonstrated expertise in Linux system administration and support, showcasing a deep understanding of Linux environments, configurations, and troubleshooting.

Communication Skills:

Strong communication skills, both written and verbal, enabling you to convey technical information clearly to team members and stakeholders.
Problem-Solving Abilities:

Excellent problem-solving skills, allowing you to analyse complex issues, identify root causes, and implement effective solutions.
Mentorship and Coaching:

Experience in mentoring and coaching team members to enhance their technical skills, professional development, and overall job performance.
Adaptability and Innovation:

Demonstrated adaptability to evolving technical landscapes and a proactive approach to adopting new technologies and methodologies.

Customer Focus:

A customer-centric mindset with a commitment to delivering high-quality support services and ensuring customer satisfaction.
Process Optimization:

Experience in assessing and optimizing support processes to improve efficiency and enhance the overall performance of the team.
Why work for ANS?

At ANS, we've created a place where everyone can be themselves, and we empower our people to get the job done. Openness, ambition, honesty, and passion are what drive us every day. We are bold, courageous, and innovative - and we do it like no other. We invest in our people. In training, development, health and more - we give you the benefits and flexibility to maintain a happy work-life balance.

We're proud of the inclusive, fun, dynamic environment we've created. It's a safe space that works for all. You don't have to be a techie to work in tech. Bring your authentic self and find your dream role here. Find out more at LinkedIn pages.

What's in it for you?

With fantastic benefits, an inclusive culture, and a cool office space, we're your kind of workplace.

Company benefits

As standard: 25 days' holiday, plus you can buy up to 5 more days

A little extra: we'll give you your birthday off, and an extra celebration day for whatever you want Tying the knot? You get 5 days' additional holiday in the year you get married. Oh, and 5 volunteer days

Private health insurance

Pension contribution match and 4 x life assurance

Flexible working and work from anywhere for up to 30 days per year (some exceptions)

Maternity: 16 weeks' full pay, Paternity: 3 weeks' full pay, Adoption: 16 weeks' full pay

Company social events - get ready for a jam-packed calendar

Electric car scheme

12 days of personal growth development time
ANS are an equal opportunities employer. We encourage diversity and anyone applying for a role at our organisation can be assured that their application will be treated fairly, regardless of age, disability, gender reassignment, gender expression, marriage and civil partnership, pregnancy and maternity, race, religion or belief and sex or sexual orientation. We sometimes ask for information relating to individuals for equal opportunities monitoring purposes only.