Ict Service Delivery Administrator - London, United Kingdom - Ealing Council

Ealing Council
Ealing Council
Verified Company
London, United Kingdom

1 month ago

Tom O´Connor

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Tom O´Connor

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Description
Job description


ICT & Property Services Department
This is a fantastic time to work in a busy ICT Department.

We are currently looking to recruit a Service Delivery Administrator to work within our Service Delivery team providing quality customer focused ICT support services.


  • Support Windows 10 within a Microsoft domain environment
  • Assist in the writing of service desk documentation
  • Work on project activities and tasks if required
  • Prince 2 Foundation (not essential)
  • Deploy, troubleshoot, and maintain hardware through a variety of methods (SCCM, GPO, AutoPilot)
  • Demonstrate awareness of Cyber security and risks around safeguarding data
  • Demonstrate experience of using MDM technology (InTune)
  • Ensure all hardware assets are managed through the process, obtaining and deploying stock as required

The person we are looking for will:

  • Be customer focussed
  • Be able to communicate effectively with customers and colleagues at all levels
  • Have good troubleshooting skills including hardware, software and 3rd party systems.
  • Be happy to work flexibly to help meet the needs of the service.
  • Have ability to manage multiple and diverse workloads and be selfreliant.
  • Have ability to manage own work and dynamically reprioritise work according to constantly changing environment
  • Have good attention to detail and ability to show initiative.
  • Be able to plan and prioritise work load without supervision to meet SLA's.
  • Have ITIL Foundation
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