Ict Service Delivery Administrator - London, United Kingdom - Ealing Council

Ealing Council

Verified Company

London, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Job description

ICT & Property Services Department
This is a fantastic time to work in a busy ICT Department.

We are currently looking to recruit a Service Delivery Administrator to work within our Service Delivery team providing quality customer focused ICT support services.

Support Windows 10 within a Microsoft domain environment
Assist in the writing of service desk documentation
Work on project activities and tasks if required
Prince 2 Foundation (not essential)
Deploy, troubleshoot, and maintain hardware through a variety of methods (SCCM, GPO, AutoPilot)
Demonstrate awareness of Cyber security and risks around safeguarding data
Demonstrate experience of using MDM technology (InTune)
Ensure all hardware assets are managed through the process, obtaining and deploying stock as required

The person we are looking for will:

Be customer focussed
Be able to communicate effectively with customers and colleagues at all levels
Have good troubleshooting skills including hardware, software and 3rd party systems.
Be happy to work flexibly to help meet the needs of the service.
Have ability to manage multiple and diverse workloads and be selfreliant.
Have ability to manage own work and dynamically reprioritise work according to constantly changing environment
Have good attention to detail and ability to show initiative.
Be able to plan and prioritise work load without supervision to meet SLA's.
Have ITIL Foundation