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- Day to day operational support of the desktop environment
- End point troubleshooting of hardware, operating systems, Microsoft suite - O365)
- Application troubleshooting and incident management across a range of standard and proprietary applications
- Provide local IT infrastructure support across a range of technologies, including network, voice and server
- Support of voice and video technologies, including mobile
- Interacting with other support groups (local and global) across multiple platforms
- Act as a local project resource in large/global initiatives
- Ability to independently run smaller, local projects
- Strong analytical problem-solving skills
- Excellent verbal and written communication skills; ability to frame technical information in an appropriate fashion based on target audience
- Excellent follow-up skills: must take initiative and stay with problem from beginning to end
- Ability to work independently with little supervision as well as in a team environment
- Comprehensive knowledge of Windows operating systems, applications and computer hardware
- Understanding of Network and IPT infrastructure
- Understanding of virtualisation technologies
IT support/Service Management Engineer - Glasgow, United Kingdom - WNTD
Description
IT support/Service Management Engineer
Contract: 12 Months Inside IR35
Day Rate: £170 per day
Location: Glasgow The expectation is 5 days working in the office with ad hoc flex if/when required.
Job Description:
Responsible for supporting the current desktop environment along with a high number of applications used in the firm. The role provides technical support to 70+ staff and will be part of the wider team who are based in Glasgow. The successful candidate should already have a sound level of IT support/Service Management experience and be willing to learn and take ownership of supporting the Dublin office.
The role's responsibilities will progress towards:
Skills Required