- Work as part of a team to provide technical support for customer's existing hardware and/or software installations and resolve as soon as reasonably possible using the resources available to you.
- Answer customer phone calls, log support tickets and work on them through to resolution.
- Provide 1st line on-site support to customers when required.
- Work on projects such as infrastructure refreshes, disaster recovery, infrastructure migration and virtualisation etc.
- Respond to alerts from various monitoring systems to provide proactive maintenance and support alongside other engineers.
- Have a minimum of 6 months experience within an MSP environment .
- Excellent understanding of Microsoft Desktop operating systems.
- Good understanding of networking concepts such as DNS, DHCPetc.
- Good understanding of mobile device troubleshooting (iPhone & Android)
- Previous exposure to Intune managed devices would be advantageous.
- Excellent phone manner and customer service attitude.
1st Line Support Analyst - Sevenoaks, Kent, United Kingdom - PDR Solutions Ltd
Description
Are you passionate about resolving technical issues and providing exceptional customer support?
Our client is seeking a skilled 1st line support analyst to join their growing and dynamic team in Borough Green. This role involves collaborating within a supportive team environment to offer comprehensive technical assistance to our valued customers.
Main Duties
Skills & Requirements
You will need to hold a valid licence and have access to a vehicle as you may, on occasion, be asked to provide on-site support. Car or motorbike will be suitable.
If you are a junior IT professional looking for the second step in your IT career please apply here or call Gareth in the office for more details.
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