1st Line Support Desk - Shoreham-by-Sea, United Kingdom - FOCUS 4 U LTD

FOCUS 4 U LTD

Verified Company

Shoreham-by-Sea, United Kingdom

1 week ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Established in 2003, we're proud to be one of the UK's leading independent providers of essential business technology.

We know the right people are the key to success. The energy, entrepreneurial spirit and expertise of our teams are at the heart of Focus Group. Our people make the difference.

We offer a large selection of benefits to our employees which can be found on our website, to encourage great employees to join us and maintain a healthy, happy workspace.

We are now recruiting for a Telecommunications Support Desk Analyst.

The purpose of the Support Desk Analyst is to ensure the process from order to cash remains punctual, efficient and the client receives exceptional customer service.

Main duties/skills of the 1st Line Support Desk Analyst includes:

Customer service focused with an excellent telephone manner, dealing with any 1st line support faults.
A demonstrable ability to follow process and build a reassuring rapport with customers.
The ability to remain calm and composed when dealing with a difficult customer to establish confidence whilst any telecoms issues are resolved.
To quickly gather the right information from the customer, analyse the issue and take appropriate and timely action.
Target focused, and able to keep on top of all tasks and escalations whilst assuring excellent customer service at all times.

At Focus Group you can be proud of what you do, how you do it and feel a true part of the team.

We work hard to create an inclusive, collaborative and rewarding environment where you are inspired to achieve brilliant things and really make a difference tothe future of our business.