Technical Support Advisor 3rd Line It - Melrose, United Kingdom - FOCUS 4 U LTD

FOCUS 4 U LTD

Verified Company

Melrose, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Established in 2003, we're proud to be one of the UK's leading independent providers of essential business technology.

We're equally delighted to have been named one of 'The UK's Best 100 Companies To Work For 2021', to have scooped an impressive 6th placein the telecoms sector and to have been awarded a 1* accreditation by Best Companies - awarded by _Best Companies_, the renowned employee engagement specialists.

Our teams are experts in their field, passionate about finding the right solutions for our customers and committed to supporting each other.

We know the right people are the key to success. The energy, entrepreneurial spirit and expertise of our teams areat the heart of Focus Group. Our people make the difference.

We are now recruiting for a Technical Support Advisor 3rd Line IT.

The purpose of this department / team is to manage and tune client's computer hardware, software systems and network connections to ensure high levels of availability and security.

This role participates in the planning and implementation of policies andprocedures to ensure system provisioning and maintenance that is consistent with industry best practices and regulatory requirements.

Successfully managing and deploying implementations from conception to delivery.

Main duties of this role are:

Participate in and support capacity planning and the development of long-term goals for hardware and software in conjunction with Client's requirements.
Coordinate with internal IT departments to implement desktop and server systems that utilize industry best practices.
3 rd line technical skills in Microsoft server technologies
3 rd line technical skills in scoping and implementing intelbased hardware.

At Focus Group you can be proud of what you do, how you do it and feel a true part of the team.

We work hard to create an inclusive, collaborative and rewarding environment where you are inspired to achieve brilliant things and really make a difference tothe future of our business.