Customer and Communication Coordinator - Leeds, United Kingdom - Highways England

Highways England

Verified Company

Leeds, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

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Description

Your new role

As a Customer Service & Communications Coordinator you will work alongside an excellent team to engage and communicate with the wider business on a range of different change projects across the country, in support of our Workplace & Location Strategy.

A great opportunity for someone who has a passion for excellent engagement and communication and who wants to drive positive change across a large and diverse organisation.

This role will be based at either our Leeds or Wakefield office, in line with our flexible working agreement. Additional occasional travel to other offices or locations will be required.

What you'll be leading on

Work collaboratively with the Stakeholder, Customer & Communications Manager as well as function Heads, internal and external stakeholders to ensure business as usual and change goals are integrated into delivery plans.
Work closely with the Service Delivery Manager to ensure our strategic objectives tie back and align with other workstreams.
Develop and lead the delivery of a change programme that supports the overall vision, strategy and performance outcomes for working collaboratively with teams to create an efficient, effective, and integrated service delivery team.
Work collaboratively with wider National Highways stakeholders to ensure the change programme is aligned with and complements the wider National Highways change programme, to maximise overall organisational effectiveness and resolve conflicting goals, priorities and timescales
Work on areas of improving Equality, Diversity & Inclusion in the division and directorate
Leverage lessons learned from pilots to improve rollout and delivery in subsequent areas.
Ensure the estates change programme drives the development of a proactive customer service culture that maximises performance, focuses on the achievement of outcomes, encourages innovation, and collaboration.
Develop and deliver an effective internal communications programme to provide clarity on the changes being implemented in the Estates and Location Strategy
Formulate communication plans for the estate strategy roll outs in regions and organise road show events to take people through the estates transitions over the course of the next 10 years.
Work on delivering better engagement with team members

To be successful

Strong communication skills, with a proven track record in successful delivery of large, timesensitive and complex customer service programmes
Strong understanding of communication development and Implementation of customer service strategies
Excellent record of collaboration and effective stakeholder management
Proven ability to lead, develop and motivate in a changing environment
Ability to convey complex information to a variety of stakeholders
Ability to examine and interpret complex information and obtain further information to make accurate decisions
Flexible approach to work as tasks may vary

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