Internal Sales and Support - Manchester, United Kingdom - Oscar Associates (UK) Limited

Description

Responsibilities

• Working as part of a collaborative team specialising in Apple-centric technical solutions for HE (Higher Education) customers across the UK.
• Handling and qualifying inbound calls and queries, with excellent customer service levels.
• Helping customers speak to the right department and people within the business.
• Delivery excellent customer service in a friendly and informative way, with new and existing customers.
• Generating and updating quotations against inbound email requests, including processing relevant Framework requests and associated orders.
• Assisting with enquiries post-order such as delivery ETA, order tracking, warranty returns etc.
• Proactively working with data from our internal systems and partner portals to help deliver a high level of customer satisfaction, for example producing reports and liaising with our distributors to expedite outstanding orders etc.

Benefits

• Access to internal and inter-agency training programmes from third parties.
• Opportunities for further development and certifications.
• Progression opportunities to Account Manager and Field Sales.
• Company technology provided including Mac and iPad.
• 28 days holiday, inc. bank holidays.

Working hours are 9am until 5:30pm, Monday to Friday (excludes Bank Holidays).

This is an office-based role at HQ in Manchester.

Oscar Associates (UK) Limited is acting as an Employment Agency in relation to this vacancy.

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