Service Coordinator - South Yorkshire, United Kingdom - Royal British Legion

Description

Role:
Casework Services Coordinator – Wales
Homebased with occasional travel as per organisational needs


Contract Type:
Permanent


Hours:
Part Time 14hrs per week between Monday and Tuesday 9am-5pm
Do you have experience in advisory, information, advocacy or guidance role supporting local communities?

We have an exciting opportunity for a Casework Services Coordinator to be part of our Wales Team ensuring that beneficiaries receive appropriate welfare support and advice in an integrated and seamless way which provides a person-centred solution, based on immediate presenting needs and circumstances.

As a Casework Services Coordinator you will provide excellent customer service at every opportunity ensuring our team are supported with administrative tasks to deliver an extraordinary and unique service to our beneficiaries when they need us.

You will work closely with Case Officers and the Casework Services Manager to meet the immediate needs of beneficiaries referred to the Wales Team.

On day to day basis you will be responsible for providing administrative support to the casework of the Team, with direct contact with beneficiaries to ensure verification of service is obtained.

This will include gathering, collating, and preparing required documentation from a beneficiary for grant giving and ensuring compliance with the organisations grants policy.

You will also make appointments, external referrals, maintain diary management, which could include contact by telephone, emails, letters.

The role is primarily homebased with occasional requirement to travel across Wales depending on beneficiaries' needs, training and meeting purposes.

Driving licence and ability to travel able to travel throughout Wales is essential for this role.

RBL is committed to creating a diverse and inclusive organisation, reflecting the diversity of the armed forces community and of wider society.