Knowledge Engineer - England, United Kingdom - Allegiance Technology

Description

Senior IT Support Engineer
My client is a leading provider of IT solutions, committed to delivering proactive services and effective client resolutions.

We pride ourselves on our technical expertise and dedication to customer satisfaction, offering a range of support services including disaster recovery solutions and technical engineering support.

They are looking for a skilled Senior Support Engineer to provide 1st/2nd line support to their client based, including resolving client issues and queries via telephone, remote assistance, and on-site support, encompassing various aspects of IT infrastructure including server and desktop operating systems, hardware, application software, networks, and data backups.

Provide prompt and effective 1st and 2nd line support to clients, addressing issues across a range of IT systems and technologies.

Assist in the deployment of hardware and software rollout projects, including travel and occasional overnight stays.
Ensure the smooth operation of IT systems by delivering technical engineering support and maintenance services.
Contribute to disaster recovery solutions and backup strategies, ensuring the security and integrity of client data.
Collaborate with team members to deliver high-quality service and support, adhering to ITIL operations standards.
Proficiency in Active Directory, Group Policy, Azure AD, Microsoft 365 deployment and administration.
Extensive knowledge of Windows Desktop & Server OS
Networking protocols (TCP/IP, DNS, DHCP)
Understanding of ITIL requirements
IT Support, Support Engineer, Senior Support, 1st Line, 2nd Line, 3rd Line, First Line, Second Line, Third Line, Senior IT