Customer Advisor Training - Liverpool, United Kingdom - Riverside Group

Description

Job Title:

Customer Service Advisor Contract Type:

Permanent Salary:
£26,250.68 is achieved after 12 months successful performance in the role)

Working Hours: 35 hrs per week Location: Rotation 3Week Monday Tuesday Wednesday Thursday Friday Saturday Sunday1 12 – 7:30 OFF 12 – 7:30 12 – 7:30 12 – 7:30 12 – 7:30 OFF2 3 – 10:30 3 – 10:30 3 – 10:30 3 – 10:30 3 – 10:30 OFF OFF3 2:45 – 10:15 2:45 – 10:15 2:45 – 10:15 2:45 – 10:15 OFF 2:45 – 10:15 2:45 – 10:154 12 – 7:30 12 – 7:30 12 – 7:30 OFF 12 – 7:30 OFF OFF If you share our values and are excited about making a significant impact at Riverside, please ensure you attach a current CV and covering letter.

The difference you will make as a Customer Service Advisor.

You will work as part of a team delivering high quality, cost-effective, 24-hour telephone based comprehensive housing and telecare service, resolving the service requests of customers of Riverside and Riverside Help Line.

The role will require you to deal with all service enquiries to Riverside through a variety of media (phone, text, email and web) and diagnose and order repairs including liaison with contractors and guiding customers through simple processes to resolve issues themselves.

Finally, you will provide identification of rechargeable repairs through appropriate questioning, explanation of policy and taking payment, identify repairs under defects and provide advice and order under specialist database.

About you We are looking for someone with excellent customer service skills and have had previous experience in working in a customer focused environment.

This role will require someone who is an active listener and able to support our customers. At Riverside, we're a housing association with a difference – enhancing the everyday for all our customers.

For 90 years, we've been revitalising neighbourhoods and supporting communities by providing the homes they need to live full, fulfilling and rewarding lives.

We have a portfolio of over 75,000 affordable residential and retirement homes across the UK.

Our work ranges from homelessness services to social care, employment support to retirement living, and we need the best people on board to help us.

Competitive pay & generous pension
~28 days holidays plus bank holidays
~ Flexible working options available
~ Diversity and Inclusion at Riverside: We are inclusive. At Riverside, we value diversity in all its forms.