Sales Support Administrator - Brighton, East Sussex, United Kingdom - CAE Technology Services Limited

Description

The RoleAs the Internal Account Manager/Sales Support Administrator , you will support our sales account managers in the day to day running of customer accounts, providing excellent customer service and handling any issues that may arise in a proactive and timely manner.

The role will also include providing technical solutions to customers; sourcing hardware, software and services.

What you will be doing?The main duties and responsibilities of the role shall include:

Acting as the escalation point for customers (queries, complaints)Liaising with customers over phone and emailHandling correspondence between account managers and their customers.

Preparing estimates and quotations for customers through the use of SAPTaking, progressing, and monitoring orders, from quote through to delivery.

Identifying opportunities to cross sell and upsell technology solutionsUnderstand Vendor promotions and special bid processMaintain and build vendor relationshipsComplete Vendor related trainingManage Salespersons Salesforce activity from 75%Be commercially awareMaintain the renewals scheduleAccept and prepare sales orders for processing prior to passing to the Purchasing TeamLiaising with distribution contacts for pricing, availability, and delivery schedules.

Reviewing and communicating internally and externally the customer backlog with real time data.
Keep record of sales and manage back order effectively.
Coordinate with cross functional teams to ensure all deals continue to move through the sales process.
Manage Open Sales Orders Reports, ensuring that invoices are processed in a timely fashion.

Providing proof of delivery to customersDevelop and maintain long-term relationships with customer accountsOrganising conference callsManagement and understanding of Autotask tickets.

Confidentially prioritising workloads.
Liaising with other departments within the company to ensure a smooth sales flow.

The above list is not exclusive or exhaustive and the post holder will be required to undertake such tasks as may reasonably be expected within the scope of the post.

What is needed?Intermediate command of all MS Office applications.
Administrative customer focused experience.
Ability to manage workload under your own initiative.
Liaising with customers, both internal and external with varying levels of seniority.
DesiredExperience in Procurement or Purchasing Administration dealing with a high number of suppliers.
Experience within a Reseller or Channel environment.
Experience within a sales support role supporting multiple Sales People.
Experience of managing accounts of high-profile clients.
Knowledge and experience of CRM systems, specifically Salesforce.

Experience of using Autotask and SAPEducated to Degree level or equivalentAdministration/business administration certification (or similar)Technical / Vendor QualificationsExperience in problem solving and project managementThe CompanyThis is CAE - Our goal is to be recognised as the most trusted and valued IT infrastructure solutions provider, and be chosen by our customers, partners and everyone in the CAE family, because of our unique understanding, total commitment and positive engagement.

We get recognised in a number of different ways:

With a Glassdoor score of 4.0Having ISO9001 and 27001 certificationsWith multiple awards from manufacturers including Cisco and Dell TechnologiesBeing 3 star accredited with the Service Desk InstituteWithin our industry with shortlists and wins from CRNand every time we get an order from one of customers – recognising that we are their partner of choice whether they are in the Commercial, Public or not for profit sectorsIt is our approach that sets us apart and our people that make us different #thisishowwedoitWhat is next?If successful, one of our dedicated recruitment team members will be in touch with you for a screening call.

Please note, we will always endeavour to acknowledge every application we receive, however, due to the high volume of applications, we are unable to reply to every individual with specific feedback.

Benefits:

Bupa Cash PlanInvestors in Personal DevelopmentPension SchemeDeath in ServiceStaff Referral SchemeDiscounted Private Medical InsuranceTech SchemeWill writingAdditional benefits: Shopping discounts, Length of service awards, BUPA anytime Healthline, Flu Vaccination Vouchers, Employee Recognition, Annual leave entitlements, Cycle to Work Scheme, Fresh FruitCAE Technology Services are an equal opportunities employer.

We are committed to eliminating discrimination and encouraging diversity across our workforce. We aim to provide a fair and consistent job application process and to not discriminate on grounds of gender, marital status, sexual orientation, race, ethnic origin or disablement