Customer Service Executive - Bournemouth, United Kingdom - Crisis24

Crisis24

Verified Company

Bournemouth, United Kingdom

1 week ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

About Crisis24

Crisis24, a GardaWorld company, is widely regarded as the leading integrated risk management, crisis response, consulting, and global protective solutions firm, serving the world's most influential people, disruptive brands, and prominent organizations.

Championed by our advanced Global Operation Centers and our skilled team of intelligence analysts, we offer highly specialized services, security and consulting, with the technology and AI to power it all across the globe.

At Crisis24, we go beyond mere employment; we pave the way to a realm where your skills become instrumental in shaping global security, guiding clients through a multifaceted and challenging landscape.

Your journey with us will be deeply fulfilling, driven by a powerful sense of purpose and accomplishment.

Within our thriving environment, you'll discover abundant chances for both personal and career advancement. Seize this moment to push your limits, broaden your expertise, and elevate your professional journey to unprecedented levels. Join the Crisis24 team today and be a part of something extraordinary where growth and impact converge.

Who We Are Looking For

Customer Service Executive's with strong customer service skills. Previous experience working in Medical and or Security Assistance, Insurance, contact centre or customer service is essential.

Fluency in a second European language will be an asset. You will display flexibility and be able to adapt well to an everchanging environment.

You be required to work 37.5 hours per week, operational requirements may require flexibility in working hours and shift length.

Working hours will be rostered across 7 days a week between the hours of 6am and 6pm and will include some weekends and Bank Holidays.

What You Will Work On

Managing all customer cases from start to finish professionally and in line with the correct procedures.
Deploy effective questioning and listening to capture relevant case information
Log all relevant information is captured correctly
Ensuring the calls are handled appropriately, with sensitive and empathy, within policy and process.

Who You Will Work With

In this role, you will interact with your peers within our global team of medical & security assistance coordinators and coordinate medical cases with our global medical team.

You will also interact with our network team to assist our clients in delivering medical assistance. You will report to the Operations Manager.

What You Will Bring

The ability to stay calm and work well under pressure in a busy and fast paced environment
The ability to multitask and manage various activities
Effective time management and the ability to prioritize workload
Excellent English communication skills both verbal and written
Empathy towards our customers facing health situations overseas, clients and colleagues
The ability to take ownership of problems and resolve them

Benefits:

25 days annual leave per annum.
Group Life Insurance effective upon commencement of employment. Death in Service pays out at 4x base salary.
Employee Assistance Program effective upon commencement of employment.
A Discretionary Bonus Scheme
Group Pension Scheme

Information Security

Protect the data and systems of Crisis24 and its stakeholders by adhering to policies, reporting incidents and potential problems, completing regular training, and identifying opportunities for improvement.

Crisis24, A GardaWorld Company is dedicated to equal opportunity in employment. We are committed to a work environment that celebrates diversity.

We do not discriminate against any individual based on race, color, sex, national origin, age, religion, marital or parental status, sexual orientation, gender identity, gender expression, military or veteran status, disability, or any factors protected by applicable laws.