Infrastructure Maintenance Protection Co-ordinator - London, United Kingdom - Network Rail

Network Rail

Verified Company

London, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Infrastructure Maintenance Protection Co-ordinator

Location:

London, GB

Department Name:

BQ IMDM Euston Indirect G2

About Network Rail:

We're proud to be recognised by Glassdoor as one of the Top 50 Best Places to Work in 2021.
Find out more from our people here.
Network Rail operates and maintains the railway infrastructure 24/7 365 days a year. We do work that matters to millions. And we do it in millions of different ways.

This is an exciting time to join Network Rail. We're passionate about great service and commit to our service equation vision by "putting passengers first". Performance, safety and getting the fundamental basics right, is something we strive for as well as asking ourselves - what can we do to put our passengers and freight users at the centre of everything we do?

You will be part of the NW&C Region which consist of three routes:

North West Route, covering Manchester, Liverpool, Lancashire and Cumbria.
Central Route, covering the West Midlands and Chiltern areas.
West Coast South Route, covering the south of Crewe to London Euston.

There is also a Regional Team which supports Regional Major Programmes & Professional services.

To find out more about us -
Take a look here
For us, '
Diversity' means recognising differences between people while valuing the contribution they make. '
Inclusion' means creating safe and welcoming workplaces with fair cultures that encourages innovative and fresh ways of thinking.

Brief Description:

Be the primary interface with Network Rail internal and external stakeholders to protect our assets and reputation within agreed timescales.

Manage activities within agreed resource levels and budgets to meet expectations.

About the role (External):

Every day will be different, but you can expect to be involved in the following activities:

Manage the interface with local authorities, key stakeholders and internal Communications teams, specifically Community Relations, in dealing with and resolving public complaints within agreed timescales.
Provide safety & technical advice and conditions to stakeholders to enable compliance with Network Rail policies and standards.
Manage environmental issues to maintain compliance with environmental legislation.
Manage the process to recover Third Party costs against Network Rail where appropriate & protect Network Rail from possible liability claims.
Manage the proactive and reactive mitigating actions taken by the Delivery Unit to achieve the highest levels of customer satisfaction.
Undertake an appropriate programme of work quality checks.
Develop, agree & manage a plan of works, compliant with Network Rail Standards that satisfy all stakeholders expectations.
Manage the budgetary spend for contractor resource and staff where instructed.
Manage in conjunction with the local Community Relation Manager the pre-notification process between Network Rail and our lineside neighbours for any works which will affect them.
Manage the expectation of our neighbours to protect the reputation of Network Rail.

In order to be successful in this role, we would like you to have/to be:

Qualified to HND/HNC level or equivalent experience
In depth understanding of corporate policy regarding dealing with public complaints
Proven successful track record in customer relationship management
Able to demonstrate highly developed problem solving skills
Able to demonstrate excellent interpersonal, influencing, communication and organisation skills
Proven ability in influencing internal & external stakeholders
Detailed knowledge of Network Rail Standards
Good knowledge of the Statutory Railway Notices; including bylaws

We would also like but it isn't crucial to have/to be:

Knowledge of operational railway environment
Experience of Outside Parties Work
Detailed knowledge of functional disciplines including maintenance and operations

Want to find out about what fantastic benefits we offer? Find out here

Salary:
Band 4B, Starting at £35,582 and raising to £40,029

Network Rail adheres to a
structured pay framework, any salary offered will be within the pay range advertised.

Safe behaviour is a requirement of working for Network Rail. Applicants should be able to demonstrate their awareness of our safety vision

We will endeavour to offer a diverse interview panel wherever possible.