Customer Co-ordinator - Newtownabbey, United Kingdom - TRP Services 2

TRP Services 2
TRP Services 2
Verified Company
Newtownabbey, United Kingdom

1 week ago

Tom O´Connor

Posted by:

Tom O´Connor

beBee Recruiter
Description
JOB TITLE
CUSTOMER COORDINATOR

CALL TRACY IN CONFIDENCE ON

REPORTS TO PRODUCTION MANAGER
**JOB PURPOSE:
- **To schedule customers work in conjunction with the production manager & operations manager, in line with company Service level agreements and available capacity

Providing an effective professional and courteous customer service.


JOB SPECIFICATION

Responsible for:

  • Customer order processing - including data entry & order approval
  • Scheduling Customers Orders - working closely with production manager/yard supervisor, the Transport Manager and the Sales Team to balance customer requirements with production capacity and operational efficiencies
  • Close coordination with the Transport Manager to support the balancing of customer requirements with optimising the daily transport plan / efficiencies
  • Customer order query handling (order amendments)
  • Complaint handling - receiving and passing on to relevant dept
  • Filing of orders in a timely and accurate manner
  • Communicate and provide information by relevant methods internally and externally to assist and facilitate efficient organisational operations and processes
  • Maintain excellent relations with existing and potential new customers
  • Answer incoming calls in a professional, timely and accurate manner.
  • Servicing customers / visitor / drivers presenting at the front reception area to include: Confirmation on induction register or prompt induction, Providing PODs and handle payments, deal with queries or redirect if necessary
  • To carry out other duties and reasonable requests as identified by management, including assisting other personnel with workloads and covering for holidays / absenteeism
TRP "The Right People" are a Recruitment Company acting on behalf of "Our Client"

TRP "The Right People" are an Equal Opportunities Employer


Job Type:
Permanent


Salary:
£26,000.00 per year


Benefits:


  • Canteen
  • Casual dress
  • Company pension
  • Onsite parking

Schedule:

  • Day shift
  • Monday to Friday

Ability to commute/relocate:

  • Newtownabbey,

County Antrim:
reliably commute or plan to relocate before starting work (required)


Education:


  • A-Level or equivalent (preferred)

Experience:

- customer service: 1 year (preferred)


Licence/Certification:

  • Driving Licence (preferred)

Work Location:
In person


Reference ID:

TBIMMEDIATE
Expected start date: 19/06/2023
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