Multi Skilled Operator - London, United Kingdom - Williams Lea

Williams Lea

Verified Company

London, United Kingdom

1 week ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Multi Skilled Operator

Salary:
£25,640 per annum plus company benefits

Location:
London, SE1

Contract: 6 or 12 month FTC, Full time

Shifts: 37.5 hours per week, Monday-Friday, 8 hour shifts between 07:00-19:00 with 30 min unpaid break

Work model:
Onsite

Williams Lea seeks an Multi Skilled Operator to join our team
Williams Lea is the leading global provider of skilled business-critical support services to financial, legal and professional services firms.

Sound good so far? Then this is the perfect position for you and you are just the individual that we are looking for

Purpose of role

The Operator is responsible for delivering a first-class experience to our clients within the workplace facilities and the managed Document services.

The role-holder is responsible for the accurate completion of all tasks, delivered within the agreed service levels agreements. This is a hands-on role supports the regional Team Leader in managing the management workflow.

Key responsibilities:

Undertake all mail, courier, stationery tasks, records management and reprographics services provided within the One Stop Shop
Prepare mail and files for digital scanning by removing fixtures and fastenings
Scanning of hard copy mail/files into PDF format using high speed scanners
Scanning of records
Quality checking scanned copy against physical mail/file item to ensure all pages have been scanned
Receiving inbound couriers and booking outbound couriers
Ensuring work is competed in a timely fashion and of the highest quality
Full understanding of workflow processes and procedures
Support colleagues and work as a team in order to achieve the best results for clients
Undertake additional duties as requested by management.
Take responsibility for meeting targets
Carry out administrative tasks as necessary
Attention to detail is paramount
Develop positive and professional relationships with customers
Create and maintain highest levels of customer confidence by providing a flexible and responsive service, exceeding expectations where possible.
Develop an understanding of the customer's business and ensure that Williams Lea delivers a service in line with their objectives
Advising where appropriate on the best method of product and cost savings
To ensure all possible deadlines are achieved and managed in conformance with the SLAs

Knowledge and skills required:

High level of customer focus proactive approach to service delivery and client satisfaction
Excellent communication skills, both written and oral, and confidence to communicate at all levels
Excellent organisational skills
Able to work to tight deadlines and prioritise workload
Able to work under pressure
Ability to work alone or collaboratively
Able to judge accurately when issues should be escalated to senior managers
Motivated and enthusiastic with "can do" attitude
Ability to be motivated to work as part of a team.
Must be familiar with the English language, alphabet, numeracy, and spelling
Punctual and flexible to cover shifts where required
High level of attention to detail, working quickly and accurately
Follows procedures and checks work to ensure right first time

REWARDS & BENEFITS
We believe in supporting our employees in both their professional and personal lives.

As part of our commitment to your well-being, we offer a comprehensive benefits package, including but not limited to:

25 days holiday plus bank holidays
Salary sacrifice schemes, retail vouchers
Including our TechScheme which can be used on a range of gadgets such as Smart TV's, laptops & computers or household appliances.
Life Assurance
Private Medical Insurance
Dental Insurance,
Health Assessments
Cycletowork scheme
Gym memberships
Referral Scheme

You will also have the opportunity to work for a global employer who is dedicated to offering each and every employee an enjoyable, challenging and rewarding career with future career development prospects

EQUALITY & DIVERSITY

Salary:
£25,640.00 per year

Benefits: