Technical Administrator - Hounslow, United Kingdom - LUFTAVIA

Description

Job Description

Luftavia Limited is an international aviation engineering organisation dedicated to providing the highest level of customer service to all our global customers. Our Operations team are looking for an experienced and proactive individual to join them as a TECHNICAL ADMINISTRATOR. The successful individual will work within the Operations Team to work with the customer engineering team to ensure our airline customers On Time Performance (OTP). The successful individual will assist assuring customer satisfaction, as well as playing a role in the development and implementation of the wider improvements to enhance the customers experience under the care and handling by Luftavia MRO.

The skills and requirements you need:

· Experience in an Aviation administration and customer service or customer-excellence based role.

· Experience of productivity and reporting software in a live aircraft operational capacity.

· Ability to motivate/energise others through alternative and efficient thinking.

· A track record of adding value to airline performance.

· Excellent influencing and communication skills.

· An IT background with experience working on Aircraft passenger or business to business (B2B) facing, and/or, previous Ground support Operations role.

· Confident and diplomatic communication skills

· Willing to travel, if required.

· Availability to work outside of usual working hours, as and when necessary to meet the needs of the business.

· An academic or professionally recognized qualification (Min. A-Level or City & Guilds equivalent) · Knowledge of Microsoft Office.

· Willingness to work in an energetic airside environment.

· Ability to work well under pressure.

· Full DVLA driving licence or equivalent (recognized by UK authorities).

· Right to work in the UK.

DUTIES & RESPONSIBILITIES

· Single point of contact for all customer aircraft engineering ground movements, extended parking and stand positioning info. Communicate this information, as required, to the engineering team.

· Understand, acknowledge, and process any customer requests in support of the airline's aircraft during the turnaround ground time.

· Data enter and process customer Engineering Delay Reports (EDR) and communicate these reports to the customers OCC in a timely manner post aircraft departure.

· Assist in security escort for any contracted parties or staff that may need escorting on the apron (airside)

· Produce Performance related reports from the organisations MRO PRO Software application and provide these reports to senior management on a monthly basis for each customer.

· Lead for any NON engineering based airside Incident Reporting events. Ensuring and Incident Report is prepared and authored accurately prior to sending to the organisations Line Managers and where necessary, Safety & Quality Assurance Manager.

· Customer relations implementation coordination. Consisting of regular airline customer satisfaction meetings. Communicating any complaints and working together as customer satisfaction interface between the airline representatives, their marketing staff and Luftavia MRO engineering management team.

· Driving constant improvement strategic management changes.

· Assist Luftavia HQ administration and management staff with any Landside to Airside tasks that helps to support the continuity of the organisations service delivery.

· Support the engineering and logistics staff with any interaction with customs staff, suppliers and customer requests pertaining to AOG work.

· If requested, attend any MRO marketing events to support the company brand at both foreign and domestic conferences.

Based: London Heathrow Airport

Hours of Work: 5,5,4, shift pattern earlies/lates

Apply via Linked In or Email

Closing date 15th April 2024