Interim Head of Building Compliance - England, United Kingdom - TristoneNash

Description

TristoneNash have partnered with an organisation in their search for an Interim Head of Compliance for an initial 6 months with the view to extend.

You are required to be office-based at least two days per week and the rest are worked from home.

As the head of the department for landlord compliance, you are responsible for the design, implementation and monitoring of all building safety & landlord compliance services.

You will play a key role in shaping, developing and implementing services to provide homes in communities. You will also bring strategic thinking and planning to meet the objectives set by the company. Understand strategic priorities, ambition and Key Performance Indicators KPIs and ensure your team understand how they contribute to achieving them
Prepare budgets and operational plans and manage your financial and colleague resources to deliver optimum performance, positive customer and business outcomes and value for money
Actively seek and act on customer feedback, both directly and through using data and analytics and use this and performance data to inform service planning and delivery
Ensure that complaints are resolved within a reasonable timeframe, complainants are kept informed, trends are identified and action is taken to address systemic issues
Own and continuously improve processes, systems, data and performance in your area using systems thinking / OD principles and a data-based approach
Identify and manage risks and opportunities affecting your area
Highly developed skills in property maintenance and landlord legal compliance in a housing association or closely related field
Strong financial management skills and ability to present within reports/presentations for a wider audience
Have a clear understanding of risk management
Strong contract management and negotiation skills
Experienced in leading multi-disciplinary teams, specifically in the delivery of cyclical, compliance and project-based safety works within domestic and commercial properties
Experience working in a senior management role and able to demonstrate experience in contributing to wider teamwork planning and strategic management
Experience and knowledge of key areas including WHQS, HHSRS, Customer Satisfaction and contract management