- Competitive compensation, including base pay and annual incentive.
- Comprehensive health and life insurance and well-being benefits
- Pension
- Paid Time Off and Personal/Family Care, and other leaves of absence when needed to support your physical, financial, and emotional well-being.
- DTCC offers a flexible/hybrid model of 3 days onsite and 2 days remote (Onsite Tuesdays, Wednesdays and a third day of your choosing)
- Lead a team of Client Support Specialists whilst being a "player/coach" by supporting client inquiries, document management, and escalations.
- Partner with Management as needed on work assignment and product engagement.
- Produce regular MIS to present at a business level to reflect the state of the Support environment.
- Act as a lead partner with various internal teams (for example, Relationship Management) to ensure that all support queries raised are prioritized and dealt with in a timely manner.
- Represent Support on all Cross Functional Teams/Agile Programs within their assigned division.
- Bachelor's degree preferred or equivalent experience.
- Minimum of 6 years of related experience
- Experience successfully leading a team, including setting team goals, evaluating performance, and enhancing existing processes.
- Ability to function in a fast-paced, high-pressure client-facing environment.
- Pay close attention to detail with a knack for identifying process and operational risks.
- Ability to work independently with strong critical thinking and problem-solving skills.
Report Hub Support Manager - Wrexham, United Kingdom - DTCC
Description
Are you ready to explore a world of possibilities?
Do you want to work on innovative projects, collaborate with a dynamic and supportive team, and receive investment in your professional development? At DTCC, we are at the forefront of innovation in the financial markets. We're committed to helping our employees grow and succeed. We believe that you have the skills and drive to make a real impact. We foster a thriving internal community and are committed to creating a workplace that looks like the world that we serve.
Pay and Benefits:
The impact you will have in this role:
Being a member of the Integration Management team as the Report Hub Support Manager, you will work directly with clients and internal business partners to manage the Clients production and at times UAT needs. Expectations include an ability to build rapport and develop relationships with internal and external partners, manage client expectations, utilize strong project management skills to manage activities/resources and ensure targeted completion dates are achieved. Other responsibilities include recommending and driving process improvement opportunities within the Report Hub Support team and managing the Salesforce queue which our client base rely on to log queries. Under the direction of the Integration Manager, the Support Manager provides training during the onboarding of new team members, serves as a mentor, product SME and escalation point of contact.
Your Primary Responsibilities:
**NOTE: The Primary Responsibilities of this role are not limited to the details above. **
Qualifications:
Talents Needed For Success:
We offer top class training and development for you to be an asset in our organization